Stop the Connect Services.
Last updated on
Dec 22, 2021
Issue
When you configure Premiere telephony with Connect 6.x, you receive the following error:
"Request not processed."
Solution
Update the cacerts file on the Connect Pro 6.x server.
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Rename the cacerts file in C:\breeze\appserv\win32\jre\lib\security
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Download the attached cacerts.zip file. Unzip and put the extracted cacerts file into the same location.
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Restart the Connect Services.
Note: If you have a clustered environment, update the cacerts on all servers in the cluster
Additional information
Connect Pro 6.x makes an HTTPS request to the Premiere download server. During the handshake, the request fails because the Connect server's cacerts files have expired. This problem is specific to Connect 6.x, and the cause is an expired CA certificate in Connect.
To verify that an expired cacerts file is the cause, look for the following in the log file at c:\breeze\logs\support\debug.log:
com.macromedia.breeze_ext.premiere.gateway.PTekConnection.sendMessage(PTekConnection.java:228) wb-1 (e) at com.macromedia.breeze_ext.premiere.gateway.PTekGateway.validate(PTekGateway.java:1326) wb-1 (e) at com.macromedia.breeze.telephony.TelephonyManager$ConferenceValidateUser.execute(TelephonyManager.java:558) wb-1 (e) at com.macromedia.airspeed.ActionHandler.executeOrQueue(ActionHandler.java:128) wb-1 (e) at com.macromedia.airspeed.ActionDispatcher.dispatch(ActionDispatcher.java:257) wb-1 (e) at com.macromedia.airspeed.servlet.HTMLHandler.execute(HTMLHandler.java:474) wb-1 (e) at com.macromedia.airspeed.servlet.HTMLHandler.service(HTMLHandler.java:179) wb-1 (e) at com.macromedia.airspeed.servlet.BaseServlet.service(BaseServlet.java:263) wb-1 (e) at javax.servlet.http.HttpServlet.service(HttpServlet.java:853) wb-1 (e) at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91) wb-1 (e) at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42) wb-1 (e) at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:258) wb-1 (e) at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:541) wb-1 (e) at jrun.servlet.http.WebService.invokeRunnable(WebService.java:172) wb-1 (e) at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:426) wb-1 (e) at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66) wb-1 (e) -------- linked to --------------- wb-1 (e) javax.xml.bind.MarshalException wb-1 (e) - with linked exception:
