There are multiple scenarios where it's necessary to delete the Flash Player cache [FP cache] and browser cookies or history to resolve specific issues in Adobe Connect.
Below are the some specific scenarios where deleting the Flash Player cache and browser cookies/ history helps resolve various issues:
Scenarios to delete Flash Player cache:
Scenarios to delete browser cookies and history:
There scenarios above are the most comment, but there could be some other scenarios as well when these steps can help.