Issue

There are multiple scenarios where it's necessary to delete the Flash Player cache [FP cache] and browser cookies or history to resolve specific issues in Adobe Connect.

Solution

Below are the some specific scenarios where deleting the Flash Player cache and browser cookies/ history helps resolve various issues:

Scenarios to delete Flash Player cache:

  • Meeting room does not detect Microphone and camera
  • Camera feed doesn’t get streamed and video pod appears black
  • Chat doesn’t work in the meeting room
  • Customization like change in logo doesn’t show in the user interface

Scenarios to delete browser cookies and history:

  • Unable to log in to Connect central
  • URL redirection issues
  • Login page doesn’t open

There scenarios above are the most comment, but there could be some other scenarios as well when these steps can help.

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