Delete Flash Player cache, browse cookies, and history

There are multiple scenarios where it's necessary to delete the Flash Player cache [FP cache] and browser cookies or history to resolve specific issues in Adobe Connect.

Solution

Below are the some specific scenarios where deleting the Flash Player cache and browser cookies/ history helps resolve various issues:

Scenarios to delete Flash Player cache:

• Meeting room does not detect Microphone and camera
• Camera feed doesn’t get streamed and video pod appears black
• Chat doesn’t work in the meeting room
• Customization like change in logo doesn’t show in the user interface
  

Scenarios to delete browser cookies and history:

• Unable to log in to Connect central
• URL redirection issues
• Login page doesn’t open

There scenarios above are the most comment, but there could be some other scenarios as well when these steps can help.