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Last updated on
Feb 24, 2026
Key issue
When using the built-in microphone on certain Logitech webcams in Adobe Connect, other participants hear robotic, distorted, choppy, or garbled audio. The speaker themselves may not notice any issue locally.
This is a hardware/driver-level issue with specific Logitech webcam microphones and is not caused by Adobe Connect.
Affected Logitech devices / models
- Logitech Webcam C160
- Logitech Webcam C270
- Logitech Webcam C930e
- Logitech Webcam C925e
- Logitech B525 HD Webcam
- Logitech Business Webcam C920e
- Logitech Business Webcam C505
Workarounds
Workaround 1 (Recommended): Use a Different Microphone
Use a separate audio device instead of the webcam’s built-in microphone.
- Connect an external audio device to your computer like a Bluetooth or wired headphones
- When inside the Adobe Connect room, select the external microphone instead of the Logitech webcam mic
This fully avoids the issue.
Workaround 2: Apply Logitech Webcam Microphone Fix (Windows)
Use this workaround to update the Logitech Webcam microphone settings based on your Windows version. These steps help reduce audio distortion caused by incorrect sampling rates and USB audio conflicts.
Follow the below steps for Winodws 11:
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Type Settings and open Windows Settings
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Select System from the left panel.
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Select Sound on the right.
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From Input, search the Logitech Webcam microphone.
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Select the microphone to open its Properties page.
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From Input settings, choose Format, and then select the 16,000 Hz sampling frequency option.
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Close the Settings.
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Disconnect and reconnect the device to your computer.
Follow the below steps for Winodws 10:
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Right-click the speaker icon in the system tray.
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Select Sounds.
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Go to the Recording tab.
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Select the Logitech Webcam microphone → Properties
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Open the Advanced tab
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From Default Format, select 16 bit, 16000 Hz.
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Uncheck the following:
- Allow applications to take exclusive control of this device
- Give exclusive mode applications priority
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If an Enhancements tab is present, select Disable all enhancements.
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Select Apply and then select OK.
Note
- Avoid USB hubs if possible; connect the webcam directly to the system.
- OS or driver updates may reset these settings.
- Logitech driver/firmware updates may help but are not guaranteed to resolve the issue.
