Issue

When you try to log in to Adobe Connect, you receive the following error message:

"Invalid user or password. Please try again." 

You are authenticated via LDAP.

Solution

Check that the branches listed in the LDAP schema are valid.

  1. Open the Connect Console and choose Directory Service Settings > User Profile Mapping.
  2. Note the Branch DNs listed under "Search for users in these branches".
  3. Repeat this action for the Branch DNs listed under Group Profile Mapping.
  4. Install a third-party LDAP Browser, such as Softerra LDAP Browser (available from http://www.ldapbrowser.com/) on the server hosting Connect.
  5. Connect to the LDAP host with the Base DN.
  6. Check that each branch listed in the Connect Console can be traversed successfully. 
  7. If any cannot be, contact your LDAP administrator to check for potential changes.

Additional information

 

This error can occur if Adobe Connect can't locate one or more of the branches configured in the Adobe Connect Console.

Typical entries in the debug.log file are as follows:

02-14 23:20:19] web-5 (d) SyncSvc Executing sync...[02-14 23:20:19] web-5 (d) LDAPSrc Processing paged user entries...[02-14 23:20:19] web-5 (e) com.macromedia.ldap.client.search.SearchException: UserBranchError[02-14 23:20:19] web-5 (e) com.macromedia.breeze.sync.SyncException: com.macromedia.ldap.client.search.SearchException: UserBranchError

and

02-15 09:10:19] web-95 (e) [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:[02-15 09:10:19] web-95 (e)  'DC=corp,DC=log,DC=intra,DC=company,DC=com'[02-15 09:10:19] web-95 (e)[02-15 09:10:19] web-95 (e) javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:[02-15 09:10:19] web-95 (e)  'DC=corp,DC=log,DC=intra,DC=company,DC=com'

 

 

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