Host hears echo while using telephone in Adobe Connect meeting room

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Adobe Connect User Guide

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Applies to: Adobe Connect

某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Host connecting the meeting room hears echo sound while talking to the participant user.

Environment

  • Adobe Connect Hosted
  • Adobe Connect Licensed
  • Adobe Connect meeting with Telephony/Universal Voice

Cause

Participant user talking/hearing on both the computer mic and speakers at the same time creates an audio loop.

Resolution

  1. Participant user is recommended to use headset instead of computer mic/speakers to fix this issue.
  2. User can mute either the mic or the speakers to fix this for them.

Additional information

The echo occurs due to audio from computer speakers going into head set microphone creating duplicate audio.