Launch Console on the server.
Last updated on
May 15, 2021
Issue
Users unable to log in to Adobe Connect using LDAP user name.
Environment
Adobe Connect On Premise 9.x.
Cause
The probable cause is LDAP authentication password is changed. Launching Configuration Console from the Connect server and attempting to save password again fails with below error.
"Your settings were successfully saved but LDAP connectivity could not be verified. Please check your username and password".
Resolution
Reset the LDAP Authentication Password and change it on the console.
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Click Directory Service Settings > Connection Settings.
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Enter the new Password in LDAP Connection Password box.
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Click Save.
