Common Recording known issues 

Annotations in share pod do not show up in Recording

Issue description

Annotations in the share pod don't show up in Recording if edited or manually seeked during playback.

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable product version: Connect 9

Bug #3360236
* Contact Support with the above information. They can escalate the ticket to get a vote added to the bug if it matches the bug description.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

 

Files in the file share pod of Recordings cannot be downloaded

Issue description

You cannot download files in the file share pod of Recordings shared during the session.

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable product version: Connect 9

Bug #3434907
* Contact Support with the above information. They can escalate the ticket to get a vote added to the bug if it matches the bug description.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

 

Recording playback freezes on manually seeking the playbar

Issue description

Recording playback freezes on manually seeking if there is a problematic event in the recording or if breakouts were used in the recording

Information required from customer

  • Recording URL
  • Meeting room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable Product Version: Connect 9

Bug #3495326,3087046
* Contact Support with the above information. They can escalate the ticket to get a vote added to the bug after identifying the correct bug, if the problem occurred due to use of breakout rooms or there was some other problematic event in the recording.

Workaround

Play the recording without manually seeking the playbar.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

Recording gets stuck connecting. Mainstream and Indexstream files has no reference to LayoutManager or PodManager

Issue description

Recording gets stuck at Connecting. Mainstream and Indexstream files have no reference to LayoutManager or PodManager

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable Product Version: Connect 9

Bug #3498512
* Contact Support with the above information so that they can escalate the ticket to get a vote added to the bug after identifying the correct bug.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

Offline FLV file plays only for 16 minutes and 40 seconds if created on Mac OS

Issue description

A Connect recording offline FLV file plays only for 16 minutes and 40 seconds if created on Mac OS.

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable product version: Connect 9

Bug #3521373
* Contact Support with the above information. They can escalate the ticket to get a vote added to the bug if it matches the bug description.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

Recordings created in Connect 7.5 using UV have audio issues on playing

Issue description

Recordings created in Connect 7.5 using UV have audio issues on playing in later versions.

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable product version: Connect 9

Bug #3297747
* Contact Support with the above information. They can escalate the ticket to get a vote added to the bug if it matches the bug description.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

 

Making a recording offline creates an FLV file with choppy audio in it

Issue description

Making a recording offline creates an FLV file with choppy audio in it.

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable product version: Connect 9

Bug #3050086
* Contact Support with the above information so that they can escalate the ticket to get a vote added to the bug if it matches the bug description.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

 

Large recordings do not get transferred across cluster and fail to play

Issue description

Large recordings (over 1 GB) don't transfer cross cluster due to an exception error and don't play.

Information required from customer

  • Recording URL
  • Meeting Room URL from which it was created
  • Login credentials of the customer account with at least meeting host rights
  • Affected session date and time
  • Screenshots, if available

Applicable product version: Connect 8, 9

Bug #2913552
* Contact Support with the above information. They can escalate the ticket to get a vote added to the bug if it matches the bug description.

Workaround: Create shorter recordings. Stop the recording during a break and start up a new one.

Update: Expected to be fixed with Connect 9.1.

Find out when your account is scheduled for 9.1 upgrade: http://www.adobe.com/support/connect/downloads-updates.html

 

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