Telephony partners support contact procedure

• Call the PGi Tier1 Helpdesk first to report the problem and get the Premiere Ticket opened:

Premiere Tier 1 Support Helpdesk: 888-542-5127 | 719-867-1297

• For follow-up on existing Premiere Tickets, call 888-861-6460. Or, email them at awtier2@pgi.com  (The email goes directly to the Tier 2 team.)

For any escalations on existing issues/high priority tickets, contact Rebeccah.Gadlin@pgi.com: Team Lead.

Here are a few documents (though old) that can be helpful for reference in case of any Escalations between Adobe and PGi:

Contact Intercall support team, as necessary:

Intercall Support Helpdesk Phone: 866-253-2957 | 706-758-4115

Email: adobeconnect@intercall.com