Troubleshoot Add-In issues | Hosts, presenters, participants


You are unable to download or install the Adobe Connect Add-in.


To download the Add-in, do the following:

  1. Download the Add-in by clicking here. If you have difficulty downloading the file via this link, right click this link and click Save As.

  2. Save the file when prompted, which is saved in the Downloads folder by default.

  3. Open the Downloads folder and open updated_connectaddin-mac-installer.z to extract the package (the package name is connectaddin-installer.pkg).

  4. Open connectaddin-installer.pkg to launch the installer.

  5. Follow the steps provided to install the Add-in.

Mac OS Lion issues

  • FireWire devices are not detected.
  • Not compatible with external audio interfaces (for example, Focusrite, Saffure, FireWire, or RME Multiface).
  • Not compatible with secure desktop sharing.
  • Starting April 27 2012, Adobe Connect 8 hosted customers began to get upgraded to Adobe Connect 8 Service Pack 2 Update 2 (8.2.2). Customers are notified about their exact upgrade date and time.
  • This update requires a new Adobe Connect Add-in for functionality specific to meeting hosts and presenters on Windows and Mac OS. You are asked to install the new Add-in in the following circumstances:
    • You try to start or join 8.2.2 meeting for first time and have older version of the Add-in installed.
    • You start screen sharing, application sharing, or share PowerPoint (PPTX format) files, and don’t have the latest version of the Add-in installed.

The new Add-in improves screen share quality and consumes less system resources during sharing of screen, applications, or documents.

The new Add-in is backwards compatible, so you can download and install it before 8.2.2 upgrade. However, you only experience the new Add-in benefits after your site has been upgraded to 8.2.2. The version of the new Add-in is


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