"Not a valid shared storage path. The path doesn''t exist or is not writable." (Acrobat Connect on Windows)

Last updated on Sep 17, 2025

Issue

When configuring Acrobat Connect Enterprise Server Shared Storage using the Connect Console application, you may run into the error message "Not a valid shared storage path. The path doesnt exist or is not writable".

Shared storage settings showing an error message

Reason

This error means that the Adobe Connect Enterprise Service is not able to write to the Windows share that was setup.

Services interface showing the Adobe Connect service

Solution

To resolve the issue, the Adobe Connect Enterprise Service must be configured so that it is able to write to the Windows share.

Following are the steps to configure the service to use a Windows ID that has privileges to the Windows share:

Create a Windows ID, in this example, ConnectService, and give the ConnectService ID write privileges to the Windows share, as shown in the images below.

Shared storage menu showing the properties option

Sharing interface showing the option for network permissions

Permissions for Shared storage
Now, configure the Windows service to run using the ConnectService ID.

Connect service properties option

Log On interface showing the options to enter the password
Restart the Windows service.

Services(Local) shwoing the option to restart the windows service
Select Save in the Connect Console again.

Save the shared storage settings