"Not a valid shared storage path. The path doesn''t exist or is not writable." (Acrobat Connect on Windows)

Issue

When configuring Acrobat Connect Enterprise Server Shared Storage using the Connect Console application, you may run into the error message "Not a valid shared storage path. The path doesnt exist or is not writable".

Reason

This error means that the Adobe Connect Enterprise Service is not able to write to the Windows share that was setup.

Solution

To resolve the issue, the Adobe Connect Enterprise Service must be configured so that it is able to write to the Windows share.

Following are the steps to configure the service to use a Windows ID that has privileges to the Windows share.

Create a Windows ID, in this example it will be called "ConnectService", and give the ConnectService ID write privileges to the Windows share, as shown in the images below.

Now, configure the Windows service to run using the ConnectService ID.

Restart the Windows service.

Finally, click the Save button in the Connect Console again and it's finished.

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