Troubleshooting & help
Download & install
How do I download and install Premiere Elements?
Why won't Premiere Elements install?
Can I download a trial copy of Premiere Elements?
Yes! You can download a trial version of Premiere Elements. You need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install non-Creative Cloud trial apps.
How do I retrieve my Adobe ID or password?
Can I install Premiere Elements on another computer?
You can install Premiere Elements on up to two computers. If you want to install it on a third computer, first sign out of Premiere Elements on one of the previous computers. Choose Help > Sign Out. For more information, see Activate and deactivate Adobe products.
How can I change my password?
My trial expires soon. How do I convert it?
How do I print a receipt or invoice?
How do I return or exchange an Adobe order?
Fixing video and audio
How do I create slow-motion scenes or speed up the action?
Can I fix shaky, handheld footage?
How do I change the volume of a clip?
Can I adjust the lighting or color of my footage?
Yes. Use a Guided Edit to adjust the brightness, contrast, and color in your video clips. The Auto Smart Tone tool automatically fixes dull, dim, or washed-out video. For more information, see Editing frames with Auto Smart Tone.
How do I create titles and credits?
How do I set the duration of a photo?
How do I pan and zoom a photo?
How do I trim my video clips?
What settings should I use to export and post my movie?
How can I fix a compiling error?
I'm having trouble importing. What can I do?
What kind of files can I import?
My movie isn't playing correctly. How can I fix it?
I get an error on trying to share my creations on Facebook. What's wrong?
Due to recent changes in the way Facebook is working with third-party developers, direct upload of photos and videos from desktop products to Facebook is no longer supported. Learn more in Unable to upload photos and videos to Facebook.
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