Troubleshooting & help
Download & install
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
You can install Premiere Pro and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
Fix and adjust footage
Proxy workflows in Premiere Pro let you work with 8K, HDR, and high frame rate media, so you can switch between native and proxy formats to get the job done faster. Learn more about this in this page, Ingest and Proxy Workflow in Premiere Pro CC 2015.3.
Editing high-resolution video can be slow. To improve performance while editing, create lower-resolution clips, called proxies. Then switch back to the original files for your final output. Learn more in this tutorial, Work offline using proxy media.
Adobe continuously aims to keep up with the most modern workflows, support formats, and codecs broadly used across the professional film and video industry. As a result, Adobe has decided to end support for QuickTime 7 era formats and codecs. For more information, see, QuickTime 7 support has ended.