Learn how to cancel different types of Creative Cloud membership plans.

We're sorry to see you go! Before you cancel your membership, read the Adobe subscription terms.

Cancel your membership

How you cancel your membership depends on how you purchased it.

Purchased from Amazon, iTunes, Best Buy, or other reseller

If you purchased your membership from a seller other than Adobe, contact the seller for assistance.

Extended your original membership?

If you extended your membership by providing payment details to Adobe, you may be able to cancel your membership online. Follow the steps below under Purchased from Adobe. If you do not see an option to cancel your plan, then contact us to cancel.

Complimentary membership

You cannot cancel a complimentary membership during the complimentary period. If you do not want to continue the membership after the complimentary period ends, but you provided payment details when you redeemed the membership, please contact us to cancel the renewal.

If you did not add payment details when you redeemed the complimentary membership, your membership expires at the end of the complimentary period.

Purchased from Adobe

If you purchased your Creative Cloud subscription directly from Adobe, you can cancel your subscription online at any time.

  1. Sign in to your Adobe ID account with your Adobe ID and password.

    Note:

    Your Adobe ID is the email address you used when you signed up for your membership.

  2. Under Plans & Products, click Manage plan for the plan you want to cancel.

    Manage plan
  3. Under Plan details, click Cancel plan.

    Note:

    Don't see a Cancel plan button? Contact us to cancel your membership.

    Cancel plan
  4. Indicate the reason that you want to cancel, and then click Continue to cancel plan.

    Indicate reason for canceling
  5. Follow the instructions on the screen to keep your current plan, switch to a different plan, or cancel your plan.

    You will receive an email confirming the cancelation. To start a Creative Cloud plan again, visit the Creative Cloud plans page.

If you cancel an annual membership (paid monthly or once a year) within 14 days, you will receive a full refund. Otherwise, you are billed 50 percent of your remaining contract obligation.

If you cancel a month-to-month membership, you have access to your Creative Cloud plan through the end of the billing cycle.

Cancel an enterprise membership

Contact your account manager to cancel an enterprise membership.

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