User Guide Cancel

Cancel your Creative Cloud for teams plan

Applies to Creative Cloud for teams.

Learn how to cancel your Creative Cloud for teams plan if you purchased it directly from Adobe. If you purchased it through a reseller, contact the reseller directly.

Facing any of the following issues? Learn how to resolve and continue with your Teams plan:

Want to switch your plan instead?

You don't need to cancel your current plan. Learn how to change your plan without affecting your assets or storage.

What happens when you cancel?

Reduced storage

The cloud storage for each canceled license will be reduced to 5GB. Users can still access their Creative Cloud files on their computer and the Creative Cloud website, but this access is limited to the 5GB cloud storage. If users exceed the 5GB limit at the time of cancellation, they have 30 days to move files out of cloud storage. After this 30-day period, access to some or all files stored on Creative Cloud servers may be removed. Learn how to check storage usage.

Restricted access to apps and services

When you cancel licenses, team members will lose access to most Creative Cloud applications and services, including the ability to create or edit files, and will transition to the complimentary membership. To minimize disruption, we recommend ensuring that they save active files locally in a compatible format.

Impact on Adobe Admin Console privileges

If you cancel the entire plan, you'll lose the ability to manage your team using the Admin Console. Additionally, access to expert sessions and dedicated support services will no longer be available. 

Cancellation fees and refunds

Depending on your plan and renewal date, there may be a cancellation fee or a refund. Read more about Adobe’s subscription terms and refund policies.

How do you cancel?

  1. Sign in to the Admin Console and go to Account.

  2. Scroll down to Plans and licenses.

  3. Select Manage for the plan you'd like to cancel, and then select Cancel Licenses.

  4. Follow the steps on the Cancel licenses screen.

    The Accounts tab showing the plans and licenses section with the manage option selected for Adobe Audition.
    Manage your plans and licenses from the Account tab in the Adobe Admin Console.

    Note:

    This capability is being rolled out gradually and may not be available to you yet. If you don't see the Cancel option or can't cancel, go to the Support tab in the Admin Console and select Start chat to contact Adobe Customer Care.

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