What is changing?

Document Cloud is discontinuing the Creative Cloud Connector that is currently available in the following applications:

  • Acrobat Reader mobile for iOS and Android
  • Acrobat Desktop for Windows and Mac
  • Acrobat Reader Desktop for Windows and Mac
  • Document Cloud Web

Who will this change affect?

This change will affect customers in North America who have both Document Cloud and Creative Cloud services, and who access PDF files stored in Creative Cloud from the applications listed above.

Customers from outside North America have never had access to the Creative Cloud Connector, and will not notice its removal.

When is this change going into effect?

This change goes into effect on Sept 12, 2018.

What will happen to the files I have in Creative Cloud?

Your files are still securely stored in Creative Cloud. All that is changing is how you will be able to access your files stored in Creative Cloud from the Adobe Document Cloud applications.

How can I access the files I have stored in Creative Cloud?

You can always access the files you have stored in Creative Cloud via the Creative Cloud web application by visiting https://assets.adobe.com. Other options include:

  • Desktop Acrobat and Reader users who want to open PDFs stored in Creative Cloud can use the Creative Cloud Desktop Sync tool to sync files stored in Creative Cloud to their desktop, and then open them as they would any other file stored on their computer.
  • Acrobat Reader mobile users on iOS can install and log into the Creative Cloud mobile application and enable the Creative Cloud Document Provider. These users then have three options for viewing and editing Creative Cloud files in Acrobat:
    • From the Files App – Users may launch the iOS Files app, browse to the CC Document Provider, and then choose “Open in Acrobat”. Changes made in Acrobat will be saved back to CC.
    • From the “More Locations” option in Acrobat - Users can browse to the Creative Cloud Document Provider from the “More Locations” tab in Acrobat, choose a file and then open it. Changes made in Acrobat will be saved back to CC.
    • “Copy to” from the CC App – From the CC App, users may browse to a file and then choose “Share”. They can choose “Open In” and choose “Copy to Acrobat”. In this workflow, a copy of the file is made. The file and subsequent changes are saved in Acrobat’s “On this iPhone/iPad”. Changes are not saved back to CC.
  • Acrobat Reader mobile users on Android can download the file to their device using the Creative Cloud Mobile application, and then open the file from the “Local” location within Adobe Acrobat for Android. However, this option will not result in any changes being saved back to Creative Cloud.
  • Document Cloud Web users can download the file from Creative Cloud to their desktop, and then upload it to Document Cloud to convert or process the document. However, this will not result in any changes being saved back to Creative Cloud.

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