The following are some symptoms of system errors:
- A blank or flickering dialog box
- A frozen cursor or screen
- A blue screen
- An unexpected restart
- An error message
To correct these problems, perform the numbered tasks that follow. For best results, perform the tasks in the order listed. Record the tasks you perform and the results of each, including errors and other problems. If you later contact Adobe Technical Support, this information can help the support staff resolve the problem.
Important: The troubleshooting tasks reflect the default interface of Windows. If your interface is customized, you can encounter slight variations (for example, Start > Settings > Control Panel instead of Start > Control Panel). Additionally, the tasks reflect the Classic View of the Control Panel.
To view the Control Panel in the Classic View, click Switch To Classic View (Windows XP), Classic View (Windows Vista and Windows 7). These buttons are on the Control Panel navigation bar on the left side of the window.
If you are encountering issues with Photoshop Elements Editor, see Troubleshoot system errors, freezes | Windows | Adobe software and Troubleshoot system errors, freezes | Mac OS 10.x | Adobe software.