Issue: Facial recognition fails in Elements Organizer

When you convert a catalog from an older version to Elements Organizer 14, or switch between catalogs, the face recognition feature doesn't start automatically.

Solutions

Relaunch Elements Organizer

If face recognition does not start, or seems to be stuck at a specific percentage, relaunch Elements Organizer and wait for face recognition to start.  

You can check the face recognition progress in the status bar.

Stop and then start automatic face recognition 

  1. Go to Edit > Preferences > Media Analysis (Windows) or Elements Organizer > Preferences > Media Analysis (Mac OS).

  2. Deselect the option to run face recognition automatically.

  3. Click OK to close the Preferences dialog box.

  4. Relaunch Elements Organizer.

  5. Open the Media Analysis Preference dialog box again and check the option to run face recognition automatically. Then click OK to close the Preferences dialog box. 

    After completing these steps, wait for facial recognition to start again. 

Reset face analysis

Resetting face analysis instructs Elements Organizer to reanalyze all faces in a catalog. When you reset face analysis, all existing people stacks in the Named and UnNamed tabs of the People view are deleted. Elements Organizer analyzes the faces in the current catalog once again and displays similar looking faces as stacks in the UnNamed tab in the People view, where you can name them.

To reset face analysis:

  1. Choose Edit > Preferences > Media Analysis (Windows) / Elements Organizer > Preferences > Media Analysis (Mac OS).
  2. Click Reset Face Analysis.
  3. After Reset Face Analysis is complete, relaunch Elements Organizer and wait for facial recognition to start again.

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