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Adobe Creative Cloud for education | Deployment Guide

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin Console overview
      6. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
      3. Deploy Adobe Acrobat 
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Enable Adobe Express in Google Classroom
      3. Integration with Canvas LMS
      4. Integration with Blackboard Learn
      5. Configuring SSO for District Portals and LMSs
      6. Add users through Roster Sync
      7. Kivuto FAQ
      8. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Identity types | Overview
    2. Set up identity | Overview
    3. Set up organization with Enterprise ID
    4. Setup Azure AD federation and sync
      1. Set up SSO with Microsoft via Azure OIDC
      2. Add Azure Sync to your directory
      3. Azure Connector FAQ
    5. Set up Google Federation and sync
      1. Set up SSO with Google Federation
      2. Add Google Sync to your directory
      3. Google federation FAQ
    6. Set up organization with Microsoft ADFS
    7. Set up organization for District Portals and LMS
    8. Set up organization with other Identity providers
      1. Create a directory
      2. Verify ownership of a domain
      3. Add domains to directories
    9. SSO common questions and troubleshooting
      1. SSO Common questions
      2. SSO Troubleshooting
      3. Education common questions
  4. Manage your organization setup
    1. Manage existing domains and directories
    2. Enable automatic account creation
    3. Set up organization via directory trust
    4. Migrate to a new authentication provider 
    5. Asset settings
    6. Authentication settings
    7. Privacy and security contacts
    8. Console settings
    9. Manage encryption  
  5. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. Microsoft Azure Sync
        5. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage automatic assignment rules
      4. Review product requests
      5. Manage self-service policies
      6. Manage app integrations
      7. Manage product permissions in the Admin Console  
      8. Enable/disable services for a product profile
      9. Single App | Creative Cloud for enterprise
      10. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  6. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  7. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Acrobat Sign
      1. Set up Adobe Acrobat Sign for enterprise or teams
      2. Adobe Acrobat Sign - Team feature Administrator
      3. Manage Adobe Acrobat Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  8. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages using Microsoft Intune
      3. Deploy Adobe packages with SCCM
      4. Deploy Adobe packages with ARD
      5. Install products in the Exceptions folder
      6. Uninstall Creative Cloud products
      7. Use Adobe provisioning toolkit enterprise edition
      8. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  9. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
      5. Change reseller
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Automated expiration stages for ETLA contracts
    6. Switching contract types within an existing Adobe Admin Console
    7. Purchase Request compliance
    8. Value Incentive Plan (VIP) in China
    9. VIP Select help
  10. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  11. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

This step-by-step guide shows IT administrators and other staff at K12 schools and districts how to deploy named-user licenses of Adobe Express for Education, Creative Cloud All Apps, and other Adobe apps to students and teachers.

Adobe offers the world’s best creative tools for K12 (primary and secondary) teachers and students, from industry-standard Creative Cloud applications to the new free Adobe Express offering. 

Adobe Express for Education is designed for teachers and students to use across grade levels and content areas. Previously known as Adobe Spark for Education, Adobe Express for Education is free for K12 users and offers a rich set of web and mobile solutions designed to unlock student creativity and communication skills. It adds Adobe Photoshop Express and Adobe Premiere Rush to the existing Adobe Spark Video and Adobe Spark Page apps with premium features, and it also offers content guardrails and privacy protections made just for schools.

For more information about the Adobe Express offering, see the Frequently Asked Questions.

Note:

Adobe Express for Education is only free as a stand-alone offer for K12 institutions and includes 2GB of cloud storage per license. Higher education customers can access Adobe Express by making a Creative Cloud All Apps purchase. Learn more.

1. Getting Started

IT admins use the Admin Console to assign and provision Adobe product licenses to students and teachers. If your school or district has already purchased Creative Cloud licenses, you have an Admin Console. If you aren't yet an Adobe customer and would like to provide free Adobe Express licenses to your students and teachers, you can request an Admin Console by calling +1-800-685-3638 or by contacting your preferred district reseller partner. The person calling to request an Admin Console will be the first system administrator for that new org in the Adobe Admin Console.

Once you have an Admin Console, you’ll be able to access Adobe Express for Education edition on the Products page. Follow the steps below to get access for your students and teachers:

Note:

Adobe Express for K12 and Shared Device Access for HED offers are essentially equivalent, except the latter doesn’t include the Adobe Express entitlement. If you've both, Adobe recommends that you acquire Adobe Express for K12 instead of Shared Device Access.

  1. Sign in to the Admin Console and navigate to Products.

    In addition to the licenses purchased for Creative Cloud, the Products page shows an offer card for Adobe Express for K12. Click Getting Started.

    Offer card

  2. On the Confirm Type of Organization screen, select the category that best fits your organization.

  3. If you select K12, Primary & Secondary Education, agree to the terms and conditions.

    Note:

    Only local education agencies (LEAs) qualify for the free Adobe Express offer. Review your organization’s eligibility.

    Confirm type of organization

  4. Click Confirm and Continue.

    The Products page shows the card for Adobe Express for K12. You can now start deploying it to your users.

  1. Identify the domain administrator in your school/district.

    Your school or district owns the named-user Adobe Express or Creative Cloud All Apps licenses given to your K12 students, so these licenses must be deployed using Enterprise or Federated IDs. As part of the setup, you must prove that you own the domain by updating the DNS records. If you don’t have access, be sure to let the domain admins know to make that update for you. 

  2. Plan the identity system for your organization. Use the following guide to decide if you want to set up Enterprise ID or Federated ID: 

    Enterprise ID

    Your organization owns and manages the Enterprise IDs. End users sign in using the passwords they specify to sign in.

    Federated ID

    Federated IDs allow users to sign in using your organization's Single-Sign On (SSO). End users sign in using the same user name and password that they use for signing in to all other apps and services. For example, Google or Active Directory File System (ADFS).

    Note:

    Adobe ID is not supported for K12 (primary and secondary). This helps protect minors’ data by ensuring that schools and districts are the data owners and Adobe is only the data processor.

  3. If you want to set up single sign-on (SSO), identify the administrator for the school-provided IDs (login credentials).

    If students have Google Workspace for Education IDs and you want them to use these IDs to sign in to Adobe apps, use Federated IDs and set up SSO. If you don’t want to set up SSO, use Enterprise IDs. With Enterprise IDs, your students will need to set an Adobe password.

The Adobe Admin Console allows a cloud-to-cloud integration with Google Federation ID and Azure Active Directory to turn the following into a simple authentication workflow:

  • Domain claiming
  • SSO setup
  • Automated User Management

With Azure AD, you can even sync user groups.

Once you’re prepared to deploy Adobe Express for Education, you can set up your identity system to manage your users and configure SSO (if desired).

2. Set up Identity

  1. Sign in to the Admin Console, navigate to Settings > Identity, and click Create Directory.

    Create Directory

  2. Enter a name for the directory and choose an identity type.

    Choose Enterprise ID and click Create Directory, or choose Federated ID and click Next.

  3. (Federated ID only)

    On Who is your identity provider screen, do one of the following:

    Identity Provider

    To use Federated ID authentication, you must have a SAML2-compatible Identity Provider.

3. Test your setup

To test your setup, you can add a user, and sign in using the new user account. You can choose an existing email address that you have access to or create one for this test.

To add a user, do the following:

  1. In the Admin Console, navigate to Users Users, and click Add User.

  2. Enter the email address of the user. The recommended ID Type is populated automatically.

    Caution:

    Use an email address that belongs to one of the claimed domains. Do not change the ID Type to Adobe ID.

  3. Enter the First Name and Last Name of the user.

    For an Enterprise ID, select the Country of the user. For a Federated ID, enter an SSO Username and select the Country of the user.

    Caution:

    First Name and Last Name are mandatory, even though erroneously indicated as optional.

  4. Select the products or user groups to assign to the user. The list of products that displays, is based on the purchase plan of your organization.

    Learn more on how to manage products and product profiles.

    Assign products to  users

    Once you've successfully created the user and assigned a product, you receive an email on the associated email account. Follow the instructions in the email.

To sign in as the user that you set up, open the Adobe Express website, and click Sign In > Log In With School Account. Then, sign in using your email address and password.

Log in with school account

Note:

If the email address has both, a personal Adobe ID (created by the end user) and a school ID (Enterprise ID or Federated ID created in the Adobe Admin Console), you see the account chooser screen. To sign in with your new enterprise account, choose Enterprise ID.

If you are using Federated IDs, you are redirected to the sign-in screen of your IdP (For example, Google). Enter the email address for the user, click Next, and follow the instructions on the screen.

Sign in

4. Manage Users

Product Profiles let you enable all or a subset of Adobe services available in the plan you have purchased from Adobe. They let you customize settings associated with a given product and plan.

For a user to be entitled to use a product or a service, the user must be part of a Product Profile. You can assign licenses to a Product Profile by associating it with a plan that you have purchased. A user could belong to multiple product profiles, each conferring different licenses. The product profiles assigned to a specific user and the specific licenses conferred in each profile determine which Adobe products a given user is able to access. To learn more, see Manage product profiles.

  1. In the Admin Console, navigate to Products.

    A list is displayed of all Adobe product plans for which you are an administrator.

  2. Select the desired product plan, and click New Profile.

    The Create a New Profile wizard displays.

  3. Enter a profile name, display name, and description.

    To automatically notify users by email when they are added or removed from this profile, enable the Notification toggle, and click Next.

  4. On the Services screen, you can choose to enable or disable individual services for the product profile.

  5. Click Save to save the new profile.

Adobe recommends creating user groups to provide access to products and services. You can either create one group and add all users to it, or create separate groups for departments, programs, or roles like a student, teacher, staff.

Creating multiple user groups is useful if:

  • You are planning to give different products to certain groups of users. For example, Creative Cloud- All Apps to high school students, and Adobe Express to all students.
  • You want to give limited administrative rights. For example, the department head can add or remove users from their department so that central IT does not have to.

To create a user group, do the following:

  1. In the Admin Console, navigate to Users > User Groups, and click New User Group.

  2. Enter a name and description for the user group and click Save.

    The description does not play any role in the setup and is for information purposes only.

  3. Also, you can add an admin specific to a user group, called the User Group Administrator. To do so, click the group name. Navigate to Admins, and click Add Admin.

  4. Enter the email address for the admin. You can search for existing users or add new users by specifying a valid email address and filling in the information on the screen.

    Then, click Save.

    Add an admin

  5. To manage the entitlements given to users, assign product profiles to the user group. Click the group name, navigate to Assigned Product Profiles, and click Assign Product Profile.

    Assign product profiles

  6. Add the desired Product Profiles to the user group, and click Save.

    Assign Product Profiles

The user group is now ready, you can now start adding users to the group.

When you assign an admin role or a Product Profile to users, they receive an email notification. Users must follow the link to complete their profile, if prompted.

To add multiple users to your organization and assign them to product profiles, you can upload a comma-separated value (CSV) file listing the details of all the users. You can import up to 5,000 users at a time with CSV. 

If you want to automate the user management process, you can use the User Sync tool. This method requires additional software to be installed in your network to synchronize users between your Directory and Adobe. However, for large districts with sufficient IT resources, Adobe recommends using the User Sync tool. To learn more, see Set up the User Sync tool or enroll in our Self-paced User Automation course using a free Adobe Captivate Prime account.

To add multiple users in bulk via the Admin Console, do the following:

  1. In the Admin Console, navigate to Users and click Add Users by CSV.

  2. In the Add Users by CSV dialog box, click Download CSV Template, and choose Standard template.

  3. Open the downloaded CSV template in a spreadsheet editor like Microsoft Excel, and paste your users into the template like the screenshot below.

    For a description of the fields in the downloaded file, see CSV File format.

    For Enterprise IDs and Federated IDs, columns A to G are mandatory. 

    If you are using user groups to manage access to products, assign users to the appropriate groups using columns K and L. In this case, you can leave the other cells empty.

    Note:

    This feature does not support user names having special characters, such as the comma (,) and the semicolon (;).

  4. Drag the updated CSV on to the Add Users by CSV dialog box and click Upload.

    Note:

    You can upload a CSV file size of up to 10 MB.

    For more information on bulk operations, see Manage Users and Bulk Operations.

After you have successfully assigned product profiles or administrative rights to the users, they receive a welcome email.

Welcome Email

The users can click Get Started in the email, sign in, and start using the allocated services. 

To sign in to Adobe Express with a Google Federated ID account, they can open Adobe Express and click Sign In Continue With Google. Then, they can sign in using their email address and password. 

Log in with school account

If the users do not have Google accounts, follow the steps described in Sign in as the new user.

  • After deploying Adobe Express, Creative Cloud Named User Licenses, or Shared Device Licenses in your district, check out our full page of shareable assets and choose the ones that work for your target audiences. The page includes one-pagers for parents and teachers, as well as getting started/sign-in guides for anyone in your district who is entitled to use the products.
  • For more information on Adobe Express for Education, see Adobe Express tutorials and resources and frequently asked questions.

Get help with next steps and troubleshooting

If any issues arise, check the admin guide and search for articles on Enterprise Learn & Support page to find solutions.

If you run into errors with SSO, see Troubleshooting errors. And, for SSO issues related to your IdP, reach out to your identity provider’s support center.

If you run into issues related to bulk upload, see Troubleshoot bulk upload

When contacting Adobe Customer Care to report a suspected SSO issue, provide the following to ensure fast and effective service:

  • Number of affected user accounts
  • Adobe domain name
  • Affected login and email name (must be identical)
  • The user’s full contact details
  • Date and time or range of time when the issue occurred
  • Screenshots or video of the user experience workflow — show a signed-out user state and then an attempt to sign in via www.adobe.com
  • A SAML trace output captured during the demonstration workflow. SAML trace requires no special skills or permission to use — you don’t need to be an admin — and it’s available on many browsers, such as Firefox and Chrome.

Here’s how to use the SAML trace add-on: 

  1. Install SAML trace add-on in the user's browser.

  2. Ensure that the user is signed out of Adobe account.

  3. Locate and click the SAML Trace window from the SAML icon in the toolbar.

    A separate window displays. Move it out of the way and leave it open.

  4. Navigate to www.adobe.com, and click Sign In and proceed as far as possible through login.

  5. When the issue occurs, navigate to the SAML trace window as shown in the screenshot below.

    Locate and click the POST line in Orange with SAML tag that ends in ‘accauthlinktest’.

  6. Click SAML (next to HTML and Parameters).

  7. Copy all contents to text file and include with new support case.

  8. To perform SSO triage, locate the 4 mandatory SAML 2.0 assertions:

    1. NameID
    2. FirstName
    3. LastName
    4. Email
    • Case must exactly match that shown in the list above.
    • Check the values next to each and validate that each is populated.
    • Check to be sure that Email matches NameID.
    • Check to be sure that Email and NameID formats are both correct and complete.

    A mismatch between the network user account and the Adobe user account name causes SSO to fail.

    When problems arise, another good place to check is the Admin Console under Settings > Identity > <click domain> > Event Logs. These logs are provided from the SP (Okta) syslog. It can take a few minutes for the log to update.

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