Reports Mismatch Known Isues
Identify bug
- There are incorrect reports of login and logout time of users in session reports in your account.
- There were breakout rooms used during the session.
- Users whose reports are affected were part of the breakout session.
Information required from customer
- Meeting room URL.
- Login credentials of customer account with at least meeting host rights.
- SCO_ID of the meeting room: http://yourmeeting.com/room?mode=xml
- Affected Session Date & Time
- Affected User Names/Login
- Screenshots if available
Applicable product version: Connect 9
Bug #3432247
* Contact Support with the above information so that they can escalate the ticket to get a vote added to the bug if it matches the bug description.
Issue Description:
Some of the users are listed as “Not Taken” if you go to Curriculum > Reports > By Users. But, if you click the user, their status is set as completed and status of the courses in the curriculum is lists as passed.
Identify bug:
- Navigate to the affected curriculum and go to Reports > By Users.
- Check the user status. Make sure that it's Not Taken.
- Click the user name and check the status. Make sure that it shows completed/passed.
- Check if issue is replicable in multiple curriculums/multiple users.
Information required from customer
- Curriculum URL
- Login credentials of customer's account with admin rights
- Affected Curriculum Name & Location
- Affected User Names
- Screenshots, if available
Applicable product version: Connect 9
Bug #3473957
* Contact Support with the above information so that they can escalate the ticket to get a vote added to the bug if it matches the bug description.
Issue Description – Curriculum User Report doesn't match the Report Summary
Identify Bug :
1. Navigate to the affected curriculum and goto Reports - Summary
2. Check the status of Enrolled and Completed Users.
3. Now goto Curriculum Reports > By Users
4. Check the status of Enrolled and Completed Users.
5. The number of users with Enrolled and Completed status would appear different on both pages
Information Required from customer -
1. Curriculum URL.
2. Login credentials of customers account with admin rights.
3. Affected Curriculum Name & Location
4. Screenshots if available
Applicable Product Version : Connect 9
Bug #3346011
* Contact Support with the above information so that they can escalate the ticket to get a vote added to the bug if it matches the bug description.
