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Last updated on
25 February 2026
Resolve payment failures by updating your card details and completing bank authentication to comply with RBI's recurring payment regulations.
If you're an Adobe Creative Cloud subscriber in India, your payment may fail due to the Reserve Bank of India's (RBI) e-mandate regulations for recurring payments. This directive applies to all recurring transactions made using Indian-issued debit or credit cards.
You haven’t authenticated your card details
When attempting to renew your Adobe subscription, you may receive a payment failure notification via email or in your Adobe account. Your access to Adobe apps and services may be at risk of being suspended, even if your card has sufficient funds and is otherwise valid.
To resolve the issue, edit your card details from your Adobe account, and complete the bank authentication process:
Select Edit billing and payment.
In the Your payment method window, choose one of the following:
- Select Add new to use a different card.
- Select Edit to update your existing card.
Do one of the following:
- If you want to continue using your existing Mastercard or Visa card, re-enter your card number and select Save.
- If you're adding a new card, enter the details and select Save.
Your bank will send you an authentication request to approve the recurring payment mandate. Once authenticated, your payment should process successfully.
