When a user invokes context-sensitive help from an application, the user is not directed to the specific help topic. All context-sensitive help calls are redirected to the default help topic. This happens if the WebHelp opens in Firefox v41.0.1. 


To resolve this issue, do the following:

  1. Go to your RoboHelp install location:

    RoboHelp 2015:
    <Drive>:\Program Files (x86)\Adobe\Adobe RoboHelp 2015\RoboHTML\WebHelp5Ext\

    RoboHelp 11:
    <Drive>:\Program Files (x86)\Adobe\Adobe RoboHelp 11\RoboHTML\WebHelp5Ext\

  2. Take backup of the following files:

    • template_csh\whcsh_home.htm
    • template_stock\whstart.js
  3. Extract the contents from the attached archive.


    The archive contains the following folders:

    • template_csh
    • template_stock
  4. Copy the extracted folders and paste in the directory specified in step 1.

    When you are prompted, click Yes to merge these folders with the existing folders

  5. Regenerate WebHelp.

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