Adobe ended the Adobe Story CC service on January 22, 2019. Both Adobe Story CC and the Adobe Story CC (Classic) are discontinued. The Adobe Story CC offline application has also ended. See End of service FAQ for more information.


You can choose to work offline using the Adobe Story desktop application (Story AIR application)

The content that you changed in the offline mode is automatically updated in the corresponding script on the server when you go online. For example, you can work with scripts in the offline mode when you are on an airplane. The script is updated on the server after your computer is reconnected to the Internet.

You cannot share scripts, view shared scripts, or use the full import functionality in the offline mode.

Install Adobe Story desktop application

  1. In the Projects View, select Projects > Install Desktop Application. You can also download the desktop application from the home page.

  2. Select Install Now in the browser that opens.

  3. Follow instructions to install the desktop application.

Automatic updates to desktop application

Adobe Story updates itself when a new build is available. You can continue using Adobe Story after the update is complete.

Log in to Adobe Story desktop application

Ensure that you are online when you launch the desktop application for the first time. The login credentials you provided are authenticated with your credentials on the server. You can start using the desktop application in the offline mode after your first login.

  1. If you are logging in for the first time, ensure that you are connected to the Internet.

  2. Launch the Adobe Story application that you installed on your desktop.

  3. Select a language for your interface.

  4. Enter the e-mail address and password that you provided during registration.

  5. If you select Remember Me, the current session is available to you for 14 days provided you do not log out of the application. For these days, you are taken directly to the Projects view when you use the Adobe Story link. Do not use this option when working on a shared computer.

  6. Click Sign In.

Switching between online and offline modes

  1. Select Work Online/Work Offline in the top bar of the application to switch between the online and offline modes.

When you go online, Adobe Story tries to automatically update the offline script with the online version. If there is a difference between the two versions, a copy of the online version is created in the projects folder. You can choose to continue working with the version you were working on when you were offline, or work on the online version.

Lock documents when switching modes

Locking prevents co-authors from editing shared documents when you are offline.

To lock or unlock documents, do the following:

  1. Click Lock in the Lock Document dialog box that appears when you go offline.

  2. When you switch back to the online mode, the Unlock Files dialog box appears using which you can unlock your documents.

View sync status of scripts

The following icons in the Projects view indicate the sync status of scripts in the desktop application.



Action required

Green dot

The online and offline versions of your script are in sync.

No action required.

Red dot

The online script is not available in the offline mode. Scripts that are shared with you are not available to you in the offline mode. The red dot also appears when there is a problem with updating the two versions of the script.

If you are the author of the script, check for any Internet connection issues.

Orange dot

The script in the offline mode is the latest version and is out-of-sync with the online version.

Connect to the Internet. Click the Online button. Adobe Story updates the online version with changes in the offline content.

Blue dot

The document has never been synced with the online version.

No action required. The document is synced when you go online.

Project panel of the desktop application displaying the status of scripts

Access Document history while working offline

Use the document preferences option Make Versions Available Offline to make online versions available in the offline mode. This option is a document level setting and disabled by default.

When the Make Versions Available Offline option is disabled, and the desktop application is in the offline mode:

  • Online versions of a document are listed in the History panel but you cannot open them. When you try to open an online version, a dialog box appears using which you can change the preference settings. Later, switch to the online mode to sync the online version.

  • Online versions are not synced with offline versions. However, irrespective of the setting, offline versions are synced with the online versions when the application goes online.

  • Summary of changes is unavailable if one or both the versions being compared are online documents that have not been synced.

  • If you open a version in the web application, the version becomes available in the offline mode.


A version opened in the online mode at least once is available in the offline mode irrespective of the preference.

Enable Make Versions Available Offline option

  1. Select File > Document Preferences.

  2. In the Document Preferences dialog, select Make Versions Available Offline.

Syncing online-offline content

Adobe Story’s auto-merge feature prevents data loss during online-offline sync when there is data mismatch between the web application and the desktop application.

Data mismatch can occur in the following cases:



You create categories/projects with different names in the online and offline mode.

Both the categories/projects are retained when the online and offline data are synced.

You create categories/projects with the same name in the online and offline mode.

Both categories/projects are retained post sync. You can delete/rename one of them after the sync.

You create scripts with the same name in the online and offline mode.

Both the scripts are retained after the sync. You can delete/rename one of them after the sync is complete.

You edit the same file in both the web application, and desktop application (offline mode).

Edits performed in the online mode get saved as a version and the offline edits become the new current version of the document.

Version conflict resolution during sync

Version conflict occurs when there are matching version numbers of a document in the online and offline mode during sync.

The version naming system provides you with the information to distinguish between versions created in the online and offline mode. The naming convention used is <V+version number>_<Mode>_<document name>. Depending on whether the document was created in the online or offline mode, the value for Mode is ON or OFF.

The following example describes how a version conflict is handled in Adobe Story.

You create a document version, version 3, in the desktop application-offline mode. In the web application, you create a version of the document with the same version number. During online-offline sync, the version conflict is handled in the following manner:

  • The online version, version 3, retains the version number.

  • The version number of the offline version, version 3, is changed to version 4.

  • The current version of the document in the online mode becomes version 5.

  • The current version of the document in the offline mode is now the current version in the online mode.

Version order in the History panel post sync

After sync, document versions are displayed in the following order assuming that there was no version conflict during sync.

  • All versions that were available in the online mode before you switched to the offline mode.

  • The latest version containing all updates made to the online version of the document after you switched to the offline mode. For example, this version captures all changes through the web application after you switched to the offline mode in the desktop application.

  • Offline versions of the document.