RBI's e-mandate on recurring payments

Learn how the Reserve Bank of India's e-mandate on recurring payments affects your payment for Adobe products and services.

Why aren't my recurring payments to Adobe going through?

Reserve Bank of India’s (RBI) e-mandate for recurring payments went into effect on October 1, 2021. As a result, you may be experiencing payment failures for recurring payments when using credit cards or debit cards issued by banks in India.

How does the RBI’s e-mandate directive affect me?

If you are using an Indian-issued debit or credit card to pay Adobe, your recurring payments may be affected by this directive.

The e-mandate requires:

  • Cardholders to authenticate themselves via additional factor authentication (AFA) by the issuing bank to complete a one-time registration process to establish a recurring payment;
  • Banks to notify cardholders at least 24 hours prior to each recurring payment and giving them the ability to opt out of recurring payment; and
  • Recurring transactions over INR 5000 to go through AFA every time.

How can I pay my invoice?

If your payment is declined, sign in to your Adobe account, or your Admin Console (if you are a Creative Cloud for teams customer) and update your payment information to pay your invoice. Your bank may require you to authenticate your payment before approving it. You should see a payment confirmation after completing the authentication.

What do I do if I am still unable to pay?

If you are still having issues paying your invoice, contact the issuer of your debit or credit card to see if they support recurring payments, or use a debit or credit card that supports recurring payments. If your subscription terminates due to non-payment because of payment failures, contact Adobe Customer Care using the chat icon on the bottom right of the page or repurchase your subscription.

How can I stay informed?

We will update this document when more details are available.

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