Welcome to the Adobe Connect 9.6 release. Know the release dates, upgrade information, updates and improvements, and the known issues.

Overview

Adobe Connect is a market-leading web conferencing solution that enables corporations and government agencies worldwide to improve collaboration, webinars, and eLearning through exceptionally rich interactions. For an overview of Adobe Connect, see http://www.adobe.com/products/adobeconnect.html.

This release delivers new capabilities and resolves several issues and bugs.

Release Date

Adobe Connect 9.6 rolls out in the following phases:

  • On-premise: Adobe Connect 9.6 installer for customer on-premise deployments in all the supported Locales: May 10, 2017
  • Hosted: Adobe Connect 9.6 service hosted by Adobe: Starting Apr 24, 2017. Check the migration schedule for your account here
  • Managed Services: Adobe-managed, customer-specific cloud deployments of Adobe Connect: Updates are scheduled based on customer requirements. Reach out to your Adobe Connect managed services representative to schedule an update.

What's New in Adobe Connect 9.6

To know the new features and enhancements in Adobe Connect, see What's New in Adobe Connect.

System Requirements

For the latest system requirements, see the Adobe Connect Tech Specs Page.

New Adobe Connect Add-in 

This update requires a new Adobe Connect Add-in (henceforth referred to as simply “Add-in”) for functionality specific to meeting hosts and presenters on Windows and Mac.  The following minimum Add-in versions will be required:

  • Windows:  11.9.979.355
  • MAC: 11.9.979.366

You will be asked to install the new Add-in when:

  • You try to start/join a 9.6 meeting for the first time and
  • Have an older version of the Adobe Connect Add-in installed

OR

  • You invoke screen sharing, application sharing, or share PowerPoint (PPTX format) files and
  • Do not have the Adobe Connect 9.6 Add-in installed OR
  • Do not have the latest version of the Adobe Connect Add-in installed

If you are in a locked-down IT environment, we recommend that you ensure that all of your end users have the new Adobe Connect Add-in and Adobe Flash Player (version 13.0 or later) installed. Download the Adobe Connect 9.6 Add-ins from this page, or directly from the links here:

Add-in for Windows

Add-in for Mac

Upgrade path for on-premise deployments

Adobe Connect 9.6 server upgrade paths for on-premise deployments are from the following versions:

  • Adobe Connect 9.0.x
  • Adobe Connect 9.1.x
  • Adobe Connect 9.2.x
  • Adobe Connect 9.3.x
  • Adobe Connect 9.4.x
  • Adobe Connect 9.5.x
  • Adobe Connect 8.x to Adobe Connect 9
  • Adobe Connect 7.5 to Adobe Connect 8 to Adobe Connect 9

Issues Resolved

Issue Tracking Number

Issue Description

4086260

Fixed an issue where an incorrect Adobe Connect version and Adobe FMG version are displayed in the Control Panel after installing Adobe Connect version 9.5.7.

4086243

Fixed issue where addin version 11.9.978.354 crashes on Windows

4082377

Added feature to retain manually changed attendee names on reconnect

4085413

Fixed issue where individual session report did not list all users attending the meeting

4085384

Fixed issue where threshold exceeded notification was shown to authors upon logging to Adobe Connect account

4085312

Fixed issue where poll pod question was not showing in the event report

4085235

Fixed issue where manager field was blank in Downloadable Reports > Users

4085007

Fixed issue where few users could not receive VoIP Audio

4084728

Fixed issue where overlap of text was observed on drawing over a combined PDF document in Breakout Rooms

4084681

Fixed issue where "Force Adobe Connect Add-in for:" workflow did not work for few users when Add-in was deployed using Add-in checker

4084289

Fixed issue where for Edge server, stream cache directory did not get created when file contained Asian Unicode characters

4084178

Fixed issue to ensure that Arkadin Adaptor uses the standard org.apache.log4j.PatternLayout instead of a custom layout

4083922

Fixed issue where Recording Analyzer doesn't remove unexpected Gap

4083863

Fixed issue where few video feed appeared cropped for few users

4083497

Fixed issue where Add-in Checker installer gave error during installation on Window 10 machine

4083467

Fixed issue where sometimes Add-in notification appeared without content

4083453

Fixed issue where Add-in version was not getting changed in control panel after upgrade

4083432

Fixed issue where virtual classroom ByCourse and ByUser report were out of sync

4082893

Fixed issue where 'Enter Room' button was overlaid by 'Enter with your login and password' for non-English languages

4082885

Fixed issue where users received "Request Not Processed" error after clicking on Event Management tab

4082615

Fixed issue where screen share went blank when 2 users tried sharing the screen on same share pod

4072618

Fixed issue where PowerPoint 2016 was throwing security errors which affected the PPTX upload in the share pod on Mac

4038714

Fixed issue where seek in recording playback took a lot of time

4019406

Fixed issue where user got wrong error message when he tried to log in a meeting on an account whose TOS grace period has expired

3987362

Fixed issue where Add-in opens in background on launch for Edge/Spartan browser on Windows 10

3917400

Added feature to allow Engagement Pod for regular meetings without the need for Events/Training modules

3832765

Fixed issue where Files Share pod download announcement (JAWS) didn’t happen regarding new tab being opened

3814505

Fixed issue where for Q&A pod participant view the list box was not announced by JAWS

3796352

Fixed issue where calendar time slots 12:00AM and 23:00PM did not show correct seminar session data

3790408

Fixed issue where Add-in installer gave an error if there was an instance of Add-in already opened while installing

3638314

Fixed issue where pressing Ctrl+. "Full screen" was not announced (JAWS)

4086016

Installer: Fixed issue where wrong index title was present for Shared Storage panel

4085861

Installer: Fixed issue where for customized Users.xml, the default password was not picked up on upgrading to 9.5 and User.xml is customized

4085573

Installer: Fixed issue where upgrading CQ using option to deploy with specific user account, did not work

4085351

Installer: Fixed issue where 'Support comments' was a mandatory field

4085191

Installer: Fixed issue where PGi (NA) dial out capabilities were not honoured in telephony-capabilities.xml

4084739

Installer: Fixed issue where installer did not honour MSSQL install folder location, while installing embedded database

4084727

Installer: Fixed issue where fresh Adobe Connect install with embedded database did not restrict network access

4084646

Installer: Fixed issue where dial-in sequence section in telephony-settings.xml got removed during installation for few telephony adaptors

4084638

Installer: Fixed issue where Adobe Connect upgrade from 9.0 to 9.5 failed if it had embedded database

4084226

Installer: Fixed issue where sharing of PDF files in meetings failed after installing Adobe Connect on clean Windows Server 2008/2012 machine

4084225

Installer: Fixed issue where upgrade scripts, that wnet to tempdb folder, included few unrelated scripts

4084088

Installer: Fixed issue where some inconsistent behaviour was seen for Adobe Connect uninstaller, while upgrading with only pre-deployment enabled

4084042

Installer: Fixed issue where Adobe Connect upgrade of CQ publisher instance did not install CQ patches

4084039

Installer: Fixed issue where changing "Call Me Dialog" option during installation of telephony adaptors did not do anything

4084037

Installer: Fixed issue where Adobe Connect installer did not configure MeetingOne EMEA adaptor (if selected)

4084033

Installer: Fixed issue where post installation, none of the configured telephony adaptors appeared as enabled in telephony-capabilities.xml

4083981

Installer: Fixed issue where unchecked files for migration were still getting migrated

4083895

Installer: Fixed issue where installation would freeze if user/password for deploying services was not correct

4083875

Installer: Fixed issue where upgrading FMG from Adobe Connect 9.1 or later did not trigger upgrade workflow

4083814

Installer: Fixed issue where Adobe Connect installer did not correctly update sip.xml profile while installing FMG

4082899

Installer: Fixed issue where "Do not start services" option after completing install still started CQ services.

4082822

Installer: Fixed issue where 9.5 Installation was displayed as 9.2 under program & features

 

Known Issues

Issue Tracking Number

Issue Description

4086637

Intermittently camera stream freezes or camera stops sending any video stream when sharing high-quality camera stream from a browser.

4085978

If a user tries to upload blocked content, it is not uploaded. However, the content is erroneously displayed in the uploaded content tab.

4085974

An incorrect error message is displayed when uploading .jsp and .jspx files in the file Share Pod.

4085751

Details of attachments in PPT files are not displayed properly when shared on Share Pod.

More Information

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