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Last updated on
Dec 27, 2022
- Learning Manager User Guide
- Introduction
- New features summary
- Release Notes
- System requirements | Adobe Learning Manager
- Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
- Adobe Learning Manager App for Microsoft Teams
- Learning Manager compliance to GDPR
- Accessibility in Learning Manager
- Support for custom domain
- Get Started
- Administrator
- User log in
- Add users and create user groups
- Add classroom locations
- Create course modules, instances, and learning programs
- Content marketplace
- Reports
- Learning Paths
- Learning plans
- Manage Learning Manager orders and billing
- Job Aids
- Certifications
- Catalogs
- Add users in bulk
- Impersonate a Learner and Manager
- Multiple SSO Logins
- Peer accounts
- Create and modify skills and levels
- AI-based recommendation of courses
- Gamification
- Customize learner homepage
- Badges
- Color themes
- Learner transcripts
- Waitlist & attendance management
- Fluidic player
- Announcements
- Email templates
- Adobe Connect integration
- Settings
- Notifications
- iPad & Android tablet users
- Getting started as Administrator
- Purge users
- Tags
- Learning Manager Content Catalog
- Custom roles
- Catalog labels
- xAPI in Learning Manager
- Monitoring and moderating Social Learning as an admin
- Enable full control of shared catalog
- Map skill with skill domains
- Integration Admin
- Authors
- Instructor
- Learner
- Log in
- Profile Settings
- Catalogs
- Courses
- Fluidic player
- Learning Programs
- Certifications
- Job Aids
- Badges
- Skills & Levels
- Gamification
- User notifications
- Announcements
- Waitlist & attendance management
- Learning Manager app for Salesforce
- Adobe Connect integration
- Learner App for mobiles and tablets
- Social Learning in Learning Manager
- Adobe Learning Manager desktop application
- Learner home page
- Share to Social Learning
- System requirements | Adobe Learning Manager desktop application
- Manager
- Frequently Asked Questions
- Knowledge Base
- Unable to log in to Learning Manager
- Learning Summary does not display current data
- Unable to upload a CSV
- Generate a HAR file
- L1 feedback auto popup does not appear
- Unable to view certain courses under catalog while creating a Certification
- Unable to view certain course under catalog while creating a Learning Program
- Issues in retiring a Learning Program
- Unable to assign a badge
- Session expires in Learning Manager
- Unable to search a course
- Troubleshoot migration issues
- Troubleshoot Learning Manager app issues
- Users get auto deleted in Learning Manager
- Publishing issues in the EU domain
- Unable to register as external user
- Okta Active Directory integration with Adobe Learning Manager
- Unable to view learners in a course
- Unable to view calendar
- Module is not marked complete after completing a course
- Unable to achieve a skill after completing a course
- Radio buttons are missing
- Unable to view file submissions in Learning Manager
Issue
Unable to log in to Adobe Learning Manager.
Error
When trying to log in to Adobe Learning Manager, the error message, shown below, displays:
Reason
When a user logs in through SSO, it creates a session cookie that gets stored in the browser. It also enables the user to log in to other applications. Most SSOs are configured to log out after 24 hours. The user has to authenticate again for a new session.
In certain instances, a user is unable to access the system because of stale SSO cookies. These cookies are forwarded to Adobe Learning Manager for authentication. The session does not end if a user does not close the browser for a long time or has not logged out.
Adobe Learning Manager rejects these stale cookies resulting in an error.
Resolution
If a stale cookie gets rejected by Adobe Learning Manager, try the below options:
There are other reasons as to why this error occurs, but the one above is a common scenario.
