Unable to achieve a skill after completing a course

  1. Learning Manager User Guide
  2. Introduction
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    4. Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
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  3. Get Started
    1. Getting started as Administrator
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    5. Getting started as an instructor in Learning Manager
  4. Administrator
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  5. Integration Admin
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  6. Authors
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  7. Instructor
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  8. Learner
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    22. System requirements | Adobe Learning Manager desktop application
  9. Manager
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  10. Frequently Asked Questions
    1. Frequently Asked Questions for Administrators
    2. Frequently Asked Questions for Authors
    3. Frequently Asked Questions for Instructors
    4. Frequently Asked Questions for Managers
  11. Knowledge Base
    1. Unable to log in to Learning Manager
    2. Learning Summary does not display current data
    3. Unable to upload a CSV
    4. Generate a HAR file
    5. L1 feedback auto popup does not appear
    6. Unable to view certain courses under catalog while creating a Certification
    7. Unable to view certain course under catalog while creating a Learning Program
    8. Issues in retiring a Learning Program
    9. Unable to assign a badge
    10. Session expires in Learning Manager
    11. Unable to search a course
    12. Troubleshoot migration issues
    13. Troubleshoot Learning Manager app issues
    14. Users get auto deleted in Learning Manager
    15. Publishing issues in the EU domain
    16. Unable to register as external user
    17. Okta Active Directory integration with Adobe Learning Manager
    18. Unable to view learners in a course
    19. Unable to view calendar
    20. Module is not marked complete after completing a course
    21. Unable to achieve a skill after completing a course
    22. Radio buttons are missing
    23. Unable to view file submissions in Learning Manager

Issue

A learner, even after completing a course, does not obtain a skill. The skills that are assigned to that course remain as In Progress for the learner.

Cause

This issue occurs if the Credits Required to achieve this skill is greater than the Credits Earned by the learner after completing the course. 

Solution

Check the current Skill Credits and Point required information to achieve the skill. Follow the steps below:

  1. For the learner, generate a Learner Transcript report.

  2. While generating the Learner Transcript, click Advanced Options, and check the option Include Skills data and summary sheets.

    Advanced options
    View Advanced Options

  3. Open the downloaded Learner Transcript report. 

  4. Navigate to the Skills transcript sheet. Here, you can view the Credits Required and Credits Earned by the Learner. 

    For example, in the example below, the credits required to achieve the skill for a course is 50. But, the learner has achieved only one credit.

    Skill transcript
    Skill Transcript sheet

  5. To check credits assigned to a particular skill, log in as an Admin, and navigate to Skills tab, as shown below:

    skills tab
    Check credits set for Skill

  6. To check the number of credits assigned to a course, log in as an author, and open the course. Click Settings > Course Skills as shown below:

    course credits
    Check credits set for Course

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