- Learning Manager User Guide
- Introduction
- New features summary
- Release Notes
- System requirements | Adobe Learning Manager
- Adobe Learning Manager reference site (ALM reference site) package for AEM Sites
- Adobe Learning Manager App for Microsoft Teams
- Learning Manager compliance to GDPR
- Accessibility in Learning Manager
- Support for custom domain
- Get Started
- Administrator
- User log in
- Add users and create user groups
- Add classroom locations
- Create course modules, instances, and learning programs
- Content marketplace
- Reports
- Learning Paths
- Learning plans
- Manage Learning Manager orders and billing
- Job Aids
- Certifications
- Catalogs
- Add users in bulk
- Impersonate a Learner and Manager
- Multiple SSO Logins
- Peer accounts
- Create and modify skills and levels
- AI-based recommendation of courses
- Gamification
- Customize learner homepage
- Badges
- Color themes
- Learner transcripts
- Waitlist & attendance management
- Fluidic player
- Announcements
- Email templates
- Adobe Connect integration
- Settings
- Notifications
- iPad & Android tablet users
- Getting started as Administrator
- Purge users
- Tags
- Learning Manager Content Catalog
- Custom roles
- Catalog labels
- xAPI in Learning Manager
- Monitoring and moderating Social Learning as an admin
- Enable full control of shared catalog
- Map skill with skill domains
- Integration Admin
- Authors
- Instructor
- Learner
- Log in
- Profile Settings
- Catalogs
- Courses
- Fluidic player
- Learning Programs
- Certifications
- Job Aids
- Badges
- Skills & Levels
- Gamification
- User notifications
- Announcements
- Waitlist & attendance management
- Learning Manager app for Salesforce
- Adobe Connect integration
- Learner App for mobiles and tablets
- Social Learning in Learning Manager
- Adobe Learning Manager desktop application
- Learner home page
- Share to Social Learning
- System requirements | Adobe Learning Manager desktop application
- Manager
- Frequently Asked Questions
- Knowledge Base
- Unable to log in to Learning Manager
- Learning Summary does not display current data
- Unable to upload a CSV
- Generate a HAR file
- L1 feedback auto popup does not appear
- Unable to view certain courses under catalog while creating a Certification
- Unable to view certain course under catalog while creating a Learning Program
- Issues in retiring a Learning Program
- Unable to assign a badge
- Session expires in Learning Manager
- Unable to search a course
- Troubleshoot migration issues
- Troubleshoot Learning Manager app issues
- Users get auto deleted in Learning Manager
- Publishing issues in the EU domain
- Unable to register as external user
- Okta Active Directory integration with Adobe Learning Manager
- Unable to view learners in a course
- Unable to view calendar
- Module is not marked complete after completing a course
- Unable to achieve a skill after completing a course
- Radio buttons are missing
- Unable to view file submissions in Learning Manager
This document contains basic troubleshooting tips to solve some of the typical problems that you may encounter while migrating data and content from existing LMS to Learning Manager.
Generic migration issues
Unable to log in to FTP folder or content folder
Ensure that your accounts have been created in the FTP and Box services. When you create a migration project, you request to set up these two services. As soon as you create the services, you receive emails from Exavault and Box to reset or set up the passwords. If you do not remember the passwords, you can reset them by visiting the Exavault and Box websites.
Jobs are not reflected even after clicking Refresh button
- Ensure that the CSV files are uploaded to the correct folder in Exavault FTP. The path structure should be as follows:
Account>Project>Sprint location
- Ensure that the file names of CSV files are as per the CSV specification names:
- course.csv
- course_instance.csv
- course_module.csv
- enrollment.csv
- module.csv
- module_version.csv
- user_course_grade.csv
Failures are shown for jobs with error records
- Download the error logs by clicking Download error records link
- Correct the original CSVs based on the reported errors, and
- Re-run the Sprint with the modified CSVs.
Best practice is to run modified CSVs in a new Sprint when the number of changes are less as compared to the total number of records.
Unable to log in to Learning Manager application even after stopping the Sprint migration
It may take 10-15 mins to unlock an account once a Sprint run is stopped or completed. Try to access the application after 15 minutes.
Some of the migration jobs display 'In Progress' status even after 'Stop' is triggered.
It may take 10-15 minutes to stop executing all the jobs once it is in 'In Progress' state. Please re-check the status after 10 mins.
Unable to create a Sprint as the button is disabled
Ensure that the current Sprint is marked as complete, before creating a Sprint. Click Mark Sprint Complete at the top of the page to complete a Sprint migration.
Unable to mark a Migration Project as complete as the button is disabled
Ensure that the current Sprint is marked as complete, before marking the migration project completion. Click Mark Sprint Complete at the top of the page to complete a Sprint migration.
CSV issues
module_version.csv file migration is failing and content is not migrated yet
Ensure that the content is available in Content folder (Box account under the specified migration project, sprint path). Also, ensure that you have selected the option Yes for Will you be migrating content for this Sprint? question in the Sprint creating page.
If you forget to select Yes, and proceed further in this sprint, then you have to wait till you complete this sprint. Create another sprint and ensure to click Yes.
enrollment.csv or user_course_grade.csv records fail with an error message 'Not a valid LearningManagerId'
Ensure that the email id provided as part of userId, assignedByUserID fields belong to valid Learning Manager users. If not, please add the user, create a new Sprint with Sync Users option selected. In case the user is not part of the organization, add the user as a deleted user in Learning Manager by using Add users CSV specification. A sample CSV specification to add deleted users is provided below for your reference.
Download
Refer to CSV specifications and sample CSVs section in Migration manual to download complete set of CSV specifications and sample CSV files.
Courses appear blank or incorrect modules play for a migrated course
Ensure that the moduleOrderInCourse key value for a Course starts with 0 and is in continuous order. The order in terms of courseModuleType should be PRETEST, TESTOUT, CONTENT.
Also, make sure that two versions of Activity, Classroom, and VC are not linked with the existing Course.
Receiving a message as 'Module is already linked with an existing course'
Learning Manager does not allow linking Activity/VC/Classroom module to more than one course. Ensure that the module is not linked with any other courses.
All the courses show the latest version of Activity/VC/Classroom modules even though the courses are linked with different module versions
Versioning of Activity, Classroom, and Virtual classroom modules is not supported in Learning Manager. If you provide versions through moduleVersion.csv file, it updates the existing file instead of creating a new verison.
Desired duration does not appear for a migrated Activity/VC/Classroom module
Desired duration is not a valid entry for Activity/VC/Classroom module.
Hyperlink URL doesn’t open up in Learning Manager
Ensure that that the provided links are pre-fixed with ‘http://' or 'https://'
moduleVersion migration fails with ‘File not found’ errors
Ensure that the referred file is present in the content folder and it is migrated successfully.
moduleVersion migration fails with an error message as ‘An Internal Error has occurred - for Module : x and moduleVersion : y’
Re-run the Sprint to resolve the issue.
