Do one of the following:
(Windows) Choose Edit > Preferences > General
(macOS) Choose Illustrator > Preferences > General
Illustrator crashing or freezing when you use a Rich Tool Tip? We’re here to help.
Adobe is working on this issue and it will be resolved soon. Meanwhile, if your Illustrator is crashing when you hover over a tool to view Rich Tool Tip, you can disable Rich Tool Tips as a workaround:
Rich tool tips are enabled by default in Illustrator. Follow the steps below to disable Rich Tool Tips:
To re-enable Rich Tool Tips, follow the same steps as above and ensure that Show Rich Tool Tips is checked.
Simply share the crash report or crash log with us.