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Fix Illustrator crash issues

Illustrator crashing or freezing? We’re here to help.

Fix common crash issues in simple steps

Perform these steps in sequence until the crash is fixed:

  1. Ensure that your computer meets the minimum system requirements.
  2. Update Illustrator to the latest version for improved product stability. Ensure that you restart your computer after the update.
  3. Back up and reset your app preferences to ensure that none of them are corrupt.
  4. Check the System Compatibility Report for outdated GPU driver issues. Update your GPU drivers now if you haven't yet.
  5. Use the Creative Cloud Cleaner tool to perform a clean reinstall of Illustrator.

If Illustrator still crashes, try these solutions

Select your issue to view its specific solution:

Find your crash issue

Related resources

Need more help?

Simply share the crash report or crash log with us.

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