Fix issues when using a Wacom device

  1. Illustrator User Guide
  2. Get to know Illustrator
    1. Introduction to Illustrator
      1. What's new in Illustrator
      2. Common questions
      3. Illustrator system requirements
      4. Illustrator for Apple silicon
    2. Workspace
      1. Workspace basics
      2. Create documents
      3. Tools Default keyboard shortcuts | Illustrator
      4. Customize keyboard shortcuts
      5. Artboards
      6. Customize the workspace
      7. Properties panel
      8. Set preferences
      9. Touch Workspace
      10. Microsoft Surface Dial support in Illustrator
      11. Recovery, undo, and automation
      12. Rotate view
      13. Rulers, grids, and guides
      14. Accessibility in Illustrator
      15. Safe Mode
      16. View artwork
      17. Use the Touch Bar with Illustrator
      18. Files and templates
      19. Synchronize settings using Adobe Creative Cloud
  3. Illustrator on the iPad
    1. Introduction to Illustrator on the iPad
      1. Illustrator on the iPad overview
      2. Illustrator on the iPad FAQs
      3. System requirements | Illustrator on the iPad
      4. What you can or cannot do on Illustrator on the iPad
    2. Workspace
      1. Illustrator on the iPad workspace
      2. Touch shortcuts and gestures
      3. Keyboard shortcuts for Illustrator on the iPad
      4. Manage your app settings
    3. Documents
      1. Work with documents in Illustrator on the iPad
      2. Import Photoshop and Fresco documents
    4. Select and arrange objects
      1. Create repeat objects
      2. Blend objects
    5. Drawing
      1. Draw and edit paths
      2. Draw and edit shapes
    6. Type
      1. Work with type and fonts
      2. Create text designs along a path
      3. Add your own fonts
    7. Work with images
      1. Vectorize raster images
    8. Color
      1. Apply colors and gradients
  4. Cloud documents
    1. Basics
      1. Work with Illustrator cloud documents
      2. Share and collaborate on Illustrator cloud documents
      3. Upgrade cloud storage for Adobe Illustrator
      4. Illustrator cloud documents | Common questions
    2. Troubleshooting
      1. Troubleshoot create or save issues for Illustrator cloud documents
      2. Troubleshoot Illustrator cloud documents issues
  5. Add and edit content
    1. Drawing
      1. Drawing basics
      2. Edit paths
      3. Draw pixel-perfect art
      4. Draw with the Pen, Curvature, or Pencil tool
      5. Draw simple lines and shapes
      6. Image Trace
      7. Simplify a path
      8. Define perspective grids
      9. Symbolism tools and symbol sets
      10. Adjust path segments
      11. Design a flower in 5 easy steps
      12. Perspective drawing
      13. Symbols
      14. Draw pixel-aligned paths for web workflows
    2. 3D effects and Adobe Substance materials
      1. About 3D effects in Illustrator
      2. Create 3D graphics
      3. Create 3D objects
      4. Create 3D Text
    3. Color
      1. About color
      2. Select colors
      3. Use and create swatches
      4. Adjust colors
      5. Use the Adobe Color Themes panel
      6. Color groups (harmonies)
      7. Color Themes panel
      8. Recolor your artwork
    4. Painting
      1. About painting
      2. Paint with fills and strokes
      3. Live Paint groups
      4. Gradients
      5. Brushes
      6. Transparency and blending modes
      7. Apply stroke on an object
      8. Create and edit patterns
      9. Meshes
      10. Patterns
    5. Select and arrange objects
      1. Select objects
      2. Layers
      3. Group and expand objects
      4. Move, align, and distribute objects
      5. Stack objects    
      6. Lock, hide, and delete objects
      7. Duplicate objects
      8. Rotate and reflect objects
    6. Reshape objects
      1. Crop images
      2. Transform objects
      3. Combine objects
      4. Cut, divide, and trim objects
      5. Puppet Warp
      6. Scale, shear, and distort objects
      7. Blend objects
      8. Reshape using envelopes
      9. Reshape objects with effects
      10. Build new shapes with Shaper and Shape Builder tools
      11. Work with Live Corners
      12. Enhanced reshape workflows with touch support
      13. Edit clipping masks
      14. Live shapes
      15. Create shapes using the Shape Builder tool
      16. Global editing
    7. Type
      1. Create text
      2. Fonts and typography
      3. Format type
      4. Import and export text
      5. Format paragraphs
      6. Special characters
      7. Create type on a path
      8. Character and paragraph styles
      9. Tabs
      10. Text and type
      11. Find missing fonts (Typekit workflow)
      12. Update text from Illustrator 10
      13. Arabic and Hebrew type
      14. Fonts | FAQ and troubleshooting tips
      15. Create 3D text effect
      16. Creative typography designs
      17. Scale and rotate type
      18. Line and character spacing
      19. Hyphenation and line breaks
      20. Text enhancements
      21. Spelling and language dictionaries
      22. Format Asian characters
      23. Composers for Asian scripts
      24. Create text designs with blend objects
      25. Create a text poster using Image Trace
    8. Create special effects
      1. Work with effects
      2. Graphic styles
      3. Create a drop shadow
      4. Appearance attributes
      5. Create sketches and mosaics
      6. Drop shadows, glows, and feathering
      7. Summary of effects
    9. Web graphics
      1. Best practices for creating web graphics
      2. Graphs
      3. SVG
      4. Create animations
      5. Slices and image maps
  6. Import, export, and save
    1. Import
      1. Import artwork files
      2. Import bitmap images
      3. Import artwork from Photoshop
      4. Place multiple files | Illustrator CC
      5. Unembed images
      6. Import Adobe PDF files
      7. Import EPS, DCS, and AutoCAD files
      8. Links information
    2. Creative Cloud Libraries in Illustrator 
      1. Creative Cloud Libraries in Illustrator
    3. Save
      1. Save artwork
    4. Export
      1. Export artwork
      2. Collect assets and export in batches
      3. Package files
      4. Create Adobe PDF files
      5. Extract CSS | Illustrator CC
      6. Adobe PDF options
      7. File information and metadata
  7. Printing
    1. Prepare for printing
      1. Set up documents for printing
      2. Change the page size and orientation
      3. Specify crop marks for trimming or aligning
      4. Get started with large canvas
    2. Printing
      1. Overprint
      2. Print with color management
      3. PostScript printing
      4. Print presets
      5. Printer's marks and bleeds
      6. Print and save transparent artwork
      7. Trapping
      8. Print color separations
      9. Print gradients, meshes, and color blends
      10. White Overprint
  8. Automate tasks
    1. Data merge using the Variables panel
    2. Automation with scripts
    3. Automation with actions
  9. Troubleshooting 
    1. Crash on launch issues
    2. Recover files after crash
    3. File issues
    4. GPU device driver issues
    5. Wacom device issues
    6. DLL file issues
    7. Memory issues
    8. Preferences file issues
    9. Font issues
    10. Printer issues
    11. Share crash report with Adobe

Learn how to fix crash and performance issues related to your Wacom device.

Are you experiencing any of the following issues while using your Wacom tablet in Illustrator? 

  • Illustrator crashes during or after launch when using a mouse, stylus, tablet device, or others.
  • The pressure sensitivity does not work accurately while using a Wacom stylus.
  • Illustrator becomes unresponsive when you're using a Wacom stylus.
  • Issues when working on an Illustrator document with Wacom Cintiq. The cursor disappears as Wacom Cintiq becomes the secondary display screen.

The above issues may occur due to outdated Wacom drivers or if you do not have any Wacom device currently attached to your computer. Try updating or uninstalling old or unused device drivers to fix the issue.

Before you proceed

If Illustrator detects that your previous session crashed due to an issue with the Wacom device, it automatically disables your Wacom next time when you open the app.
Follow the below steps to enable Wacom devices:

macOS

  1. Choose Illustrator > Preferences > Devices. 
  2. Select the Enable Wacom check box.

Windows

  1. Choose Edit > Preferences > Devices
  2. Select the Enable Wacom check box.

Update Wacom driver

  1. Ensure that you have the latest Wacom drivers installed on your computer. To get the latest Wacom drivers, visit the Wacom support site.
  2. If the issue persists with the latest Wacom drivers, uninstall Wacom from your computer, including Wacom touch driver and Pen Tablet driver. For help with uninstallation, refer to the Wacom support site.
  3. [macOS] In a new Finder window, click Go > Go to Folder > type /Library/Frameworks > click Go. If you find WacomMultiTouch.framework, delete it.
  4. Reinstall the latest Wacom drivers for your computer from the Wacom support site.

Uninstall Wacom driver

  1. If you are not using a Wacom device, uninstall the drivers associated with the device. See your Wacom product documentation information on how to uninstall the device drivers from macOS or Windows.
  2. Launch Illustrator.

Other Performance issues

[macOS 10.15 (Catalina) only] Eraser tool does not work

Is your Eraser functionality not working when you draw a shape using the Wacom pen and then flip the pen to use the Eraser tool? 

  1. Open the macOS privacy settings and enable Illustrator's access on the tablet driver.
  2. Restart Illustrator.

Pressure options for brush not available

Are the pressure-sensitive options grayed out in the Brush Options dialog?

Pressure Options
Example: Calligraphic Brush Options

Install the latest Wacom driver and perform the following steps:

  1. Go to System Preferences > Security & Privacy.
  2. Click the Privacy tab, select Accessibility, and click the lock icon at the bottom of the dialog box. 
  3. In the Allow the apps below to control your computer list, select the check boxes for Wacom component and known listed applications are selected.
Wacom components

 In the known listed applications, select Illustrator, Photoshop, and more if required.

Have a question or an idea?

If you have a question to ask or an idea to share, come and participate in Adobe Illustrator Community. We'd love to hear from you.

Adobe logo

Sign in to your account