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Last updated on
Nov 26, 2024
Frequently asked questions about connecting Frame.io projects to Adobe Lightroom
Common questions
All files can be found in the All Files and Recently Added sections of Adobe Lightroom. You can organize your photos and put them into your chosen albums from there. Any images sent to Lightroom will also be accessible in any location where you can view recently uploaded assets, such as Adobe CC and Photoshop.
You must render out the files from Lightroom and upload them back to Frame.io.
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No. Frame.io and Lightroom storage are managed by separate plans.
Yes. Any project you can access can be connected to the Lightroom account.
No. A Frame.io project can only connect to one Lightroom account at a time.
You can disconnect an active Lightroom connection (even if it's not yours) and then reconnect to your account. However, you can only connect a Lightroom account that uses the same email as the actively signed-in Frame.io user.
You must be logged in to Frame.io with the same email address as the Adobe Lightroom account you want to connect to.
If you would like another user to connect their Lightroom account, you can add that user to your Frame.io project under the same email address that they use for Lightroom. Once added, they'll be able to connect their Lightroom account.
Similarly, if you use different email addresses for Frame.io and Lightroom, you can invite the email used for your Lightroom account to your Frame.io project and proceed with the connection by logging in to Frame.io with the email tied to your Lightroom account.
Adobe Lightroom can sync files from the Cloud into Lightroom Classic. Once your photos are transferred to Lightroom, you can sync them to a Lightroom Classic catalog. For more details, see Set up Lightroom Classic for sync.
As of now, you cannot see the queue of your transferring files.
Your files will only be transferred once.
If your C2C device still has an active upload queue, keep it powered on and connected to the internet to complete the upload.
There are a few possible reasons files may not show up in Lightroom. Follow the troubleshooting steps:
Check that your files have been uploaded to Frame.io
If you are using C2C and expect an automatic transfer to Lightroom, ensure the files are uploaded from the camera to Frame.io first. This will help determine if there is an issue with your connection to Lightroom or your local connectivity.
Give it a few more moments for Lightroom to display newly imported assets
Most files transfer within a few seconds, but they don't always show up immediately in Lightroom, as Lightroom may take a few moments to update with newly imported files.
Lightroom Classic and Lightroom Mobile poll for new files every 30 seconds, so you may need to wait up to 30 seconds for images to import.
Lightroom web will not automatically update; you need to refresh the browser.
Ensure you are logged in to the same Adobe Creative Cloud Profile both in Frame.io and in Lightroom.
Some users may have multiple Profiles associated with their Adobe Creative Cloud logins. To change profiles, log out of Adobe Creative Cloud in Lightroom or use the Frame.io connection to Lightroom and log back in.
