Forgot your Adobe ID or password?
Your Adobe ID is the email address you used when you first started a trial or purchased an Adobe app or membership. Find solutions to common Adobe ID and sign-in issues.
Why do I have to sign in to use Adobe Media Encoder?
You need to sign in periodically for licensing validation—every 30 days for monthly members and every 99 days for annual members. Sign-in is also required when you download or update. For more information, see Activate and Deactivate Adobe Creative Cloud Apps.
Can I install Adobe Media Encoder on another computer?
You can install Adobe Media Encoder and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I get my invoice?
You can print an invoice from your account on Adobe.com. For details, see Print a payment receipt or invoice.