Troubleshooting & help
Download & install
How do I download and install Media Encoder?
You can download Media Encoder from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.
Why won't Media Encoder install?
For solutions to a "failed to install" error, see Error: "Failed to install" Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Media Encoder?
How do I retrieve my Adobe ID or password?
Can I install Media Encoder on another computer?
You can install Media Encoder and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
How can I change my password?
How can I change my credit card info?
How do I upgrade or change my membership?
My trial expires soon. How do I convert it?
How do I cancel and what happens to my files?
If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
Can I export from Premiere Pro without disrupting my work?
Yes. In Premiere Pro, click Queue, rather than Export, in the Export panel. This prevents Premiere Pro from locking up while you export. Watch this short video tutorial to learn more on using Media Encoder as a background media exporter for Premiere Pro.
How do I export a video to YouTube?
Can I export a video to Twitter?
How do I update my export settings in Media Encoder?
How do I render at maximum depth when encoding and exporting?
Why does my video have red frames when I export from Premiere Pro?
There could be a problem with the way the footage was encoded. When Media Encoder encounters frames that cannot be decoded, it inserts red frames in their place. Learn more about fixing red frames in your Premiere Pro export.