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Adobe XD appears as not compatible on Creative Cloud desktop app

  1. Adobe XD User Guide
  2. Introduction
    1. What's new in Adobe XD
    2. Common questions
    3. Design, prototype, and share with Adobe XD
    4. System requirements
      1. Hardware and software requirements
      2. Adobe XD, Big Sur, and Apple silicon | macOS 11
    5. Workspace basics
    6. Change app language in Adobe XD
    7. Access UI design kits
    8. Accessibility in Adobe XD
    9. Keyboard shortcuts
    10. Tips and tricks
    11. Adobe XD subscription options
    12. Changes to XD Starter Plan
  3. Design
    1. Artboards, guides, and layers
      1. Get started with artboards
      2. Use guides and grids
      3. Create scrollable artboards
      4. Work with layers
      5. Create scroll groups
    2. Shapes, objects, and path
      1. Select, resize, and rotate objects
      2. Move, align, distribute, and arrange objects
      3. Group, lock, duplicate, copy, and flip objects
      4. Set stroke, fill, and drop shadow for objects
      5. Create repeating elements
      6. Create perspective designs with 3D transforms
      7. Edit objects using Boolean operations
    3. Text and fonts
      1. Work with drawing and text tools
      2. Fonts in Adobe XD
    4. Components and states
      1. Work with components
      2. Work with nested components
      3. Add multiple states to components
    5. Masking and effects
      1. Create a mask with shapes
      2. Work with blur effects
      3. Create and modify gradients
      4. Apply blend effects
    6. Layout
      1. Responsive resize and constraints
      2. Set fixed padding for components and groups
      3. Create dynamic designs with stacks
    7. Videos and Lottie animations
      1. Work with videos
      2. Create prototypes using videos
      3. Work with Lottie animations
  4. Prototype
    1. Create interactive prototypes
    2. Animate prototypes
    3. Object properties supported for auto-animate
    4. Create prototypes with keyboard and gamepad
    5. Create prototypes using voice commands and playback
    6. Create timed transitions
    7. Add overlays
    8. Design voice prototypes
    9. Create anchor links
    10. Create hyperlinks
    11. Preview designs and prototypes
  5. Share, export, and review
    1. Share selected artboards
    2. Share designs and prototypes
    3. Set access permissions for links
    4. Work with prototypes
    5. Review prototypes
    6. Work with design specs
    7. Share design specs
    8. Inspect design specs
    9. Navigate design specs
    10. Review and comment design specs
    11. Export design assets
    12. Export and download assets from design specs
    13. Group sharing for enterprise
  6. Design systems
    1. Design systems with Creative Cloud Libraries
    2. Work with document assets in Adobe XD
    3. Work with Creative Cloud Libraries in Adobe XD
    4. Migrate from linked assets to Creative Cloud Libraries
    5. Work with design tokens 
    6. Use assets from Creative Cloud Libraries
  7. Cloud documents
    1. Cloud documents in Adobe XD
    2. Collaborate and coedit designs
    3. Coedit documents shared with you
  8. Integrations and plugins
    1. Work with external assets
    2. Work with design assets from Photoshop
    3. Copy and paste assets from Photoshop
    4. Import or open Photoshop designs
    5. Work with Illustrator assets in Adobe XD
    6. Open or import Illustrator designs
    7. Copy vectors from Illustrator to XD
    8. Plugins for Adobe XD
    9. Create and manage plugins
    10. Jira integration for XD
    11. Slack plugin for XD
    12. Zoom plug-in for XD
    13. Publish design from XD to Behance
  9. XD for iOS and Android
    1. Preview on mobile devices
    2. Adobe XD on mobile FAQ
  10. Troubleshooting
    1. Known and fixed issues
      1. Known issues
      2. Fixed issues
    2. Installation and updates
      1. XD appears as not compatible on Windows
      2. Error code 191
      3. Error code 183
      4. Issues installing XD plugins
      5.  Prompt to uninstall and reinstall XD on Windows 10
      6. Issues with preferences migration
    3. Launch and crash
      1.  XD crashes when launched on Windows 10
      2.  XD quits when you sign out of Creative Cloud
      3. Issue with subscription status on Windows
      4. Blocked-app warning when launching  XD on Windows
      5. Crash dump generation on Windows
      6. Crash log collection and sharing
    4. Cloud documents and Creative Cloud Libraries
      1. Issues with XD cloud documents
      2. Issues with linked components
      3. Issues with libraries and links
    5. Prototype, publish, and review
      1. Unable to record prototype interactions on macOS Catalina
      2. Issues with publish workflows
      3. Published  links do not appear in browsers
      4. Prototypes do not render correctly in browsers
      5. Commenting panel suddenly showing up on shared links
      6. Unable to publish libraries
    6. Import, export, and working with other apps
      1. Import and export in XD
      2. Photoshop files in XD
      3. Illustrator files in XD
      4. Export to After Effects from XD
      5. Sketch files in XD
      6. Third-party apps not visible in Export

Error details

Creative Cloud desktop app shows Adobe XD as Not Compatible on a Windows machine that meets all the system requirements.

Root Cause

If a Creative Cloud executable file is made to run on compatibility mode with an unsupported Windows version (such as Windows 7 or Windows 8), this issue occurs.

After the UI is loaded, XD shows a pop-up menu if the compatibility mode is enabled for any of the following executables:

  • C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe
  • C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Set-up.exe
  • C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe
  • C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe
  • C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe
  • C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe
  • C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

Workaround

Before you troubleshoot the error, ensure that your machine meets the XD system requirements.

If the machine meets the requirements, try the following steps:

  1. On Windows, navigate to C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\.

  2. Right-click Creative Cloud.exe and choose Properties.

  3. In the Creative Cloud.exe Properties dialog, click the Compatibility tab. Deselect the Run this program in compatibility mode for option and click Apply.

    Run Creative Cloud in compatibility mode

  4. Repeat the steps 2-3 for all the executables mentioned below:

    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Setup.exe

    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\Set-up.exe

    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\Adobe Installer.exe

    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ElevationManager\AdobeUpdateService.exe

    C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\ADS\Adobe Desktop Service.exe

    C:\Program Files\Adobe\Adobe Creative Cloud\ACC\Creative Cloud.exe

  5. Restart computer and launch the Creative Cloud desktop app.

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