Learn how to troubleshoot issues when shared prototype does not appear in a web browser.

Problem

You can run into an issue with shared web prototypes where the prototype title, commenting and other parts of the page appear, but the prototype content itself does not appear.  This may be a WebGL issue that mainly occurs with Chrome; however you can also face this issue in other browsers.

 

Solution

Use the following steps to resolve the issue:

  • Try to reload or view the prototype in a different browser. Different browsers sometimes have different behaviors.
  • Try to update your browser to the latest version.
  • Select the browser you are currently experiencing an issue with and follow the steps mentioned.

Chrome

If you work with Chrome, try any of the following options:

Check Chrome Setting and use hardware acceleration when available

If the following error is in the console, a Chrome setting could be turned off:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

You can check the status of Hardware acceleration in Chrome with the following steps:

  1. Open a browser window and type chrome://settings/?search=hardware.
  2. Select Use Hardware Acceleration in the System page and enable it if not enabled.
  3. Relaunch Chrome.
  4. If you still can't view prototypes in the browser, try the following steps:
    1. Ensure that the browser supports WebGL.
    2. Check for a WebGL error in the inspector.

Ensure that you use the latest version of Chrome

To update your browser, refer to the Chrome documentation.

OR

Try the following steps:

  1. Open a browser window and type chrome://settings/help.
  2. Check if About Google Chrome displays Google Chrome is up to date.
  3. If the display text does not match, update Chrome to the latest version.

Firefox

If you work with Firefox, try any of the following options:

Check Firefox Performance Setting

To check Firefox performance settings, follow the instructions in the Firefox documentation

Ensure that you use Hardware Acceleration whenever possible.

Check if Firefox is up to date

To check and update, follow the instructions in the Firefox documentation.

Safari

If you work with Safari, try any of the following options:

Check Safari Settings

If the following error is in the console, a Safari setting could be turned off:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

For more information, see Apple Support page.

Check if Safari is up to date

To check and update, follow the instructions in the Apple documentation.

Edge

If you work with Edge, try any of the following options:

Check if the display drivers of your machine are up to date

To check the display drivers, see Update drivers in Windows 10.

Check if Edge is up to date

Check your Windows updates.

Opera

If you work with Opera, try any of the following options:

Check Opera Settings

If the following error is in the console, an Opera setting could be turned off:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

You can check the status of Hardware acceleration in Opera:

  1. Open a browser window and type Opera://settings/.
  2. At the bottom of the Settings page, click Advanced.
  3. Select Use hardware acceleration under the System heading and enable it if it is not enabled.
  4. Relaunch Opera.

Check if Opera is up to date

To check and update, follow the instructions in the Opera documentation.

Other solutions

If you are still unable to view prototypes in the browser, try the following steps:

Ensure that the browser supports WebGL

  1. Open a browser window and navigate to http://webglreport.com/. You can also visit  https://get.webgl.org/ and look for a spinning cube.
  2. If the browser does not support WebGL, view the prototype in another browser or on another device.

Check for a WebGL Error in Inspector

  1. To open Developer Tools, right click the prototype and select Inspect Element or press Cmd+Option+I.
  2. Click the Console tab.
  3. Look for an error that contains WebGL and copy the error.
  4. Contact support with the error details or post the error details on Adobe XD User Voice.

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