Learn how to troubleshoot when published Adobe XD prototypes do not appear in browsers.

Solutions

  1. Try to view the prototype in a different browser. Different browsers exhibit different behaviors. 
  2. Try troubleshooting your browser:
  3. If the above steps don't resolve the issue, explore other solutions.

Chrome

If you work with Chrome, try any of the following options:

Enable hardware acceleration in Chrome settings.

If the following error is in the console, hardware acceleration might be disabled in Chrome settings:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

To enable hardware acceleration in Chrome:

  1. Launch Chrome and in the address bar type chrome://settings/?search=hardware.
  2. Toggle on Use hardware acceleration when available within System.
  3. Relaunch Chrome.

Ensure that you use the latest Chrome version.

To check Chrome version and to update it, see Chrome documentation.

Alternatively, try the following steps:

  1. Open a browser window and type chrome://settings/help.
  2. Check if About Google Chrome displays Google Chrome is up to date.
  3. If the display text does not match, update Chrome to the latest version.

Firefox

If you work with Firefox, try any of the following options:

Enable hardware acceleration in Firefox performance settings.

Ensure that Use hardware acceleration when available is enabled in Firefox performance settings.

To navigate to Firefox performance settings, see Firefox documentation

Ensure that you use the latest Firefox version.

To check Firefox version and to update it, see Firefox documentation.

Safari

If you work with Safari, try any of the following options:

Enable hardware acceleration in Safari settings.

If the following error is in the console, hardware acceleration might be disabled in Safari settings:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

To enable it, see Apple Support page.

Ensure that you use the latest Safari version.

To check Safari version and to update it, see Apple documentation.

Edge

If you work with Edge, try any of the following options:

Check if the display drivers of your machine are up to date.

To update display drivers, see Update drivers in Windows 10.

Ensure that you use the latest Edge version.

Check your Windows updates.

Opera

If you work with Opera, try any of the following options:

Enable hardware acceleration in Opera Settings.

If the following error is in the console, hardware acceleration might be disabled in Opera settings:

Could not create canvas: Could not create a WebGL context, VENDOR = 0xffff, DEVICE = 0xffff.

To enable hardware acceleration:

  1. Launch Opera and in the address bar type Opera://settings/.
  2. At the bottom of the Settings page, click Advanced.
  3. Toggle on Use hardware acceleration within System.
  4. Relaunch Opera.

Ensure that you use the latest Opera version.

To check Opera version and to update it, see Opera documentation.

Other solutions

If you are still unable to view prototypes in the browser, try the following steps:

Ensure that the browser supports WebGL.

  1. Open a browser window and navigate to http://webglreport.com/. You can also visit  https://get.webgl.org/ and look for a spinning cube.
  2. If the browser does not support WebGL, view the prototype in another browser or on another device.

Check for a WebGL Error in the developer tools inspector.

  1. To open developer tools, right click the prototype and select Inspect Element or press Cmd+Option+I.
  2. Select the Console tab.
  3. Look for an error that contains WebGL and copy the error.
  4. Contact support with the error details or post the error details on Adobe XD User Voice.

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