Find answers to frequently asked questions on download, install, setup, and upgrade of Adobe XD on Mac and Windows.
xd-mnemonic

Adobe XD is a platform for designing, prototyping, and sharing user experiences.

Switch easily from wireframing, visual design, interaction design, prototyping, preview, and sharing, all in one powerful tool.


General questions

What is Adobe XD and who is it for?

Adobe XD is the end-to-end solution for designing and prototyping user experiences for websites and mobile apps. Switch easily from wireframing, visual design, interaction design, prototyping, preview and sharing, all in one powerful tool.

How much does Adobe XD cost?

Adobe XD is available for free as part of the Starter plan and there are also paid plans. Visit the Compare plans page to see the different plan options.

What is the free Starter plan?

This free plan is available to anyone and includes Adobe XD, 2 GB of Cloud Storage, Typekit free (choose from 280+ fonts for syncing) and up to 1 active shared design spec and 1 active shared prototype. Anyone with an Adobe ID, Enterprise ID, or Federated ID can also get the Starter plan. Get XD for free here.

How do I download Adobe XD?

The easiest way to install Adobe XD is through the Creative Cloud desktop app - simply choose Install from the Apps tab. You can also download XD from the product page.

If you are a Creative Cloud for teams or Creative Cloud for enterprise member and you don't have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to XD through the Creative Cloud Packager.

I am in a trial of Adobe XD; how do I get Adobe XD for free?

Update XD from the Creative Cloud desktop app or within XD, click Help > Updates. When you update, your trial will automatically convert to the free Starter plan for Adobe XD and you will continue to have access to Adobe XD past the duration of your trial. 

Did you publish a prototype or design spec during your trial? If yes, then after you update you will still have access to these links. You will need to mange your links or upgrade your plan to publish new links.

Learn more about the different plans for Adobe XD here.

Is Adobe XD available as part of my Creative Cloud Single App membership?

Yes, you can get XD for free by downloading it from the Creative Cloud desktop app or Adobe XD product page.

How do I get started with Adobe XD?

We’ve included some great getting started content right inside Adobe XD - from the product start screen, you can select from:

  • A step-by-step example file.
  • Links to UI kits that accelerate design for Apple iOS, Google, and Microsoft Windows platforms.
  • Tutorials that cover design and exporting, prototyping and sharing, and that show you hints and tips for using Adobe XD.

You can connect with other designers using Adobe XD on our forums to share your experience and get further hints and tips.

How can I preview my designs and prototypes on iOS or Android devices?

With the help of the Adobe XD mobile app, you can preview your designs and prototypes on iOS and Android devices. You can connect multiple devices to USB ports on the computer running Adobe XD. You can make changes to your designs and prototypes, and preview the changes in real time on all the connected devices. For detailed steps, see Adobe XD on mobile FAQ.

Where do I go to suggest features or report an issue with Adobe XD?

Our team is actively listening to and responding to your feedback - you can look at existing feature requests and issues, vote on them, or add your own on our UserVoice site.

Where do I get Help and support for Adobe XD?

You can connect with other designers using Adobe XD on our forums to share your experiences and get answers to questions.
 
For more support options, go to our support page.

On which operating systems is Adobe XD supported?

Adobe XD is supported on the following operating systems:

  • macOS 10.11 and later
  • Windows 10 Creators Update (64-bit) and later

In which languages is XD available?

Adobe XD is available in English, French, German, Japanese, and Korean on Mac and Windows 10 Creators Update (64-bit).

What other apps can I use with XD?

You can bring in existing design work from either Adobe Photoshop or Adobe Illustrator. Copy from Illustrator and paste into XD so as to continue working with vector-based content. Copy from Photoshop and paste into XD as a bitmap.

You can also copy from any other tool that places SVG content on the clipboard and paste that content into XD, in addition to importing JPG, PNG, GIF, TIFF and SVG content through the File>Import option.

What does it mean when a feature is called a Beta feature?

A feature labeled Beta means that:

  • The feature addresses a subset of use cases within a larger workflow (for example, designers handing off designs to developers).
  • We expect requests for additional depth and breadth in functionality which we’ll look to tackle before removing the Beta label.
  • The feature’s availability and delivery are subject to change.
  • You can expect the same quality and performance as you would of any other feature we deliver.

Adobe XD plans

What plans include Adobe XD?

Adobe XD is available within several different plans. The Starter plan is available to anyone with an Adobe ID at no cost. The plan includes Adobe XD and up to 1 shared prototype and 1 shared design spec at a time. Get XD for free here.

Paid plans for Adobe XD include unlimited shared prototypes and design specs. Learn more about the different paid plan options here.

Here are some of the differences between free and paid plan options.

Free Starter plan Paid plans
One active shared prototype Unlimited shared prototypes
One active shared design spec Unlimited shared design specs
2 GB of Cloud Storage 100 GB of Cloud Storage
Typekit Free (Choose from 280+ fonts available for syncing) Typekit Portfolio (Choose from 5700+ fonts available for syncing)

If you are a Creative Cloud for teams or Creative Cloud for enterprise end user and you don't have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to XD.

How can I check if I have the Starter plan for Adobe XD?

Within XD, on Mac, click XD > About XD. On Windows, click Help > About XD. You can see the word Starter next to the version.

Starter plan for Adobe XD
Starter plan for Adobe XD

How do I upgrade from the Starter plan?

Visit this page to upgrade XD.

I have a paid plan for Adobe XD and I want to switch to the Starter plan. How do I do this?

You will need to cancel your plan which you can manage from here or if you are a team or enterprise member, please contact support

When you cancel, you automatically move to the Starter plan. You will still have access to Adobe XD and your shared links; however, you will lose the ability to create an unlimited number of prototype and design spec links.

Is the Starter plan available to Creative Cloud for teams or Creative Cloud for enterprise end users?

Yes.

If you are a Creative Cloud for teams or Creative Cloud for enterprise end user and you don't have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to XD through the Creative Cloud Packager.

If you, your team, or your enterprise does not a have paid plan that includes Adobe XD, the you can still get XD for free as part of the Starter plan via the Creative Cloud Packager.

Is the Starter plan available to enterprise customers in Commercial, Government, or Education?

Enterprise customers in Commercial, Government, and Education have access to the Starter plan. In order to download Adobe XD, customers must use named licensing deployment. Adobe XD supports all three identity types (Adobe ID, Enterprise ID, and Federated ID). You can download Adobe XD from the Creative Cloud desktop app. If you don’t have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to Adobe XD.

Adobe XD on Windows

Why aren't older versions of Windows supported?

Windows 10 Creators Update (64-bit) represents the future of the Windows platform, opening up opportunities for Adobe XD to leverage the latest touch-enabled hardware, deliver the highest performance possible, and be available to the next generation of Windows-based devices. 

What are the minimum system requirements for XD on Windows?

See System requirements for detailed information.

Can I use the pen & touch features of Windows 10 in Adobe XD?

Pen and touch features are supported in the Property Inspector, the left-side toolbar menu and in the application’s frame at this point. The center canvas cannot be handled with touch quite yet; you will need a mouse and keyboard to create designs and wire prototypes on the canvas.

Can enterprise IT administrators deploy Adobe XD for Windows using the Creative Cloud Packager tool?

Currently, IT administrators cannot deploy Adobe XD for Windows and get regular updates using the Creative Cloud Packager tool.

Can XD documents be shared with both Mac and Windows users?

Yes, you can share documents across platforms.

Can I use XD on mobile to preview XD documents open in Windows?

Yes, you can save your documents to Creative Cloud Files and open these projects on devices using the mobile version of Adobe XD.

Why doesn’t XD prompt me to save my projects on Windows? Have I lost all my work?

Native Windows 10 applications such as XD save your files automatically in the background. In case you closed a document without saving it, you can always resume your work by going to File > Open Recent, and choose the file from the list.

How come my artboards look corrupted on Windows?

Adobe XD requires a modern GPU with the latest drivers installed. If you’re seeing large chunks of shifted pixels in your artboards, you should update your drivers to the latest versions in order to ensure the best experience with XD. Note that many hardware vendors do not update their drivers for older GPUs. For more information on whether or not your drivers are compatible, see the System Requirements.

There are specific rendering issues with two older drivers for which there are no available updates from the vendor - Intel 8.15.10.2697 and Intel 8.15.10.2702.

Why is XD sometimes closing when left for a longer time in the background?

When using many resource-demanding apps simultaneously on your PC, Windows 10 might choose to close some of its native apps running in the background to optimize its performance. If this happens, Adobe XD will save your file automatically and you can resume your work by going to File > Open Recent, and choose the file from the list.

Can I share XD prototypes on Windows?

Yes, you can share your prototypes.

How do I stay informed about the updates to XD?

Importing and exporting

What is the file format in XD? Can I export files to Photoshop and Illustrator?

Files are saved with the file extension.xd in XD. You can export any object as PNG or SVG and import them into Photoshop and Illustrator. Illustrator brings in SVG as editable vectors. Photoshop brings in the content as a flat bitmap.

Why am I unable to import files into XD?

Adobe XD currently supports the following formats for import: JPG, GIF, PNG, TIFF, and SVG. If you try to drag an unsupported format onto the canvas, the file is ignored.

Why didn't my SVG import into XD?

Adobe XD should be able to import SVG from any source. If you are unable to import an SVG file, the file may be too large or contains properties that are not supported by Adobe XD. For more information, see this article.

Why am I unable to export my assets?

Your export may not have completed for several reasons.

  • Your asset was too large. Adobe XD has a limit of exporting an asset that is 16000 x 16000 pixels.
  • You may be exporting to a read-only or locked directory.

If you run into a different case where export failed, report the issue in our forums.

Prototypes and sharing

What is an active shared prototype or design spec?

In XD, you can publish a prototype or design spec to share with others for gathering feedback or handing off to developers. Publishing a prototype or design spec creates a link. If you are on the Starter plan, you can only have one active shared prototype and one active shared design spec at any time. You can always update a link. To publish more links, upgrade to a paid plan or manage your links.

Why am I unable to use the Adobe XD share online feature?

The Share Online feature of XD requires a Creative Cloud login. This login ensures that your account allows the use of storage and services. If you have logged in successfully and are still seeing an error, you may have run into one of the scenarios described in this article.

How can I delete a public link that I have shared using Adobe XD?

  1. Click the Share Online icon.
  2. In the share pop-up dialog box, click Manage Links. The Adobe Creative Cloud website opens in your browser, where you can manage your prototypes.
  3. Select the prototype to delete and click Delete.

I deleted all of my existing links but I am still seeing a request to upgrade?

Reconfirm that the links are deleted. If the links are deleted, try closing and reopening Adobe XD.

I upgraded my plan for unlimited sharing but I am still seeing a request to upgrade?

Try closing and reopening Adobe XD. 

How can I publish a new link?

After sharing your prototype the first time, any subsequent update will offer you two options: “Update Link” or “New Link”. Choose “New Link” to create a new link to your shared prototype. To update the prototype at the previous link, choose "Update Link". 

Why did my prototype not update the existing link?

In some scenarios, the previous link is not updated and a new link is generated. These scenarios include:

  • The previous link was deleted.
  • You changed your login between sharing sessions.
  • Our service experienced an error and we could not update the previous prototype.

Commercial, Government, and Education customers

Is the free Starter plan for Adobe XD available for commercial, government, or education customers?

Enterprise customers in Commercial, Government, and Education have access to the Starter plan. In order to download Adobe XD, customers must use named licensing deployment. Adobe XD supports all three identity types (Adobe ID, Enterprise ID, and Federated ID). You can download Adobe XD from the Creative Cloud desktop app. If you don’t have access to the Creative Cloud desktop app, contact your IT Administrator to obtain access to Adobe XD.

Is Adobe XD available to enterprise customers in Commercial, Government, or Education?

Adobe XD relies upon access to Creative Cloud services for the sharing of prototypes and requires that ongoing product updates are installed to continue using the product.

More information about Creative Cloud named licensing deployment options is available here

When will the Share Online capability be available to Creative Cloud for enterprise with managed services customers?

Managed services end users can use the XD desktop app, but they will not be able to access the Share Online service. These users can use Adobe XD and share recorded walkthroughs of their prototypes by recording a video using the Preview window.

Can IT administrators use the Admin Console to disable the Share Online service for Adobe XD users?

Yes, the Share Online service can be disabled by IT administrators. Users can use XD without the sharing service. Users can only share recorded walkthroughs of their prototypes (by using the recording feature in the Preview window), rather than share interactive versions of their prototypes.

Can customers use a serial number to deploy Adobe XD for offline use?

Adobe XD does not support offline deployment with a CCE serial number. Customers must use named licensing deployment to access Adobe XD. We currently support all three identity types (Adobe ID, Enterprise ID, and Federated ID).

Will Adobe XD and the Share Online service work with all the Adobe identity types?

All identity types (Adobe ID, Enterprise ID and Federated ID) are supported for the Adobe XD and Share Online service. However, it's unlikely that you will have all three identity types.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy