Facing issues while recording prototype interactions in Desktop Preview window? Learn how to resolve the issue.

If you have upgraded to macOS Catalina, you may experience an issue while trying to record prototype interactions in the desktop preview window. The recording button may blink and appear to record, but the timer is stuck at 00:00 and no .mov file is created when you stop the recording.


With Catalina (10.15), Apple has introduced a new security and privacy update for Mac. You must now allow apps to record the contents of your screen. You can enable screen recording by navigating to System Preferences from XD or from macOS.

From macOS

  1. From the Apple menu, select System Preferences > Security & Privacy, and click Privacy. Click Screen Recording from the left pane, and select Adobe XD.

  2. To enable microphone,  select Microphone from the left pane, and select Adobe XD.

From within XD

If you are in XD, follow these steps to navigate to System Preferences in macOS:

  1. From XD, navigate to System Preferences


    The macOS Screen Recording dialog box may appear behind the Preview window, and then behind the XD design document once you drag the design document. 

  2. From  Security & Privacy, select Privacy. To enable screen recording, click Screen Recording from the left pane, and select Adobe XD.

  3. In the "Adobe XD" will not be able to record the contents of your screen until it is quit dialog  box that appears, click Quit Now

  4. Relaunch XD and open the design document to start recording.

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