Issues with publish workflows

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某些 Creative Cloud 应用程序、服务和功能在中国不可用。

Find solutions for errors you receive trying to use the Share Online feature of Adobe XD.

If you get an error trying to use Design Review or Development from the Share mode, please try any of the following troubleshooting methods.

General troubleshooting

Check status.adobe.com to confirm if Adobe Publish Online functionality is experiencing any issues. The green status indicates that the service is operating fine.

Troubleshooting by error codes

Error Codes

Troubleshooting tips
44:xx Indicates that XD was unable to upload your content to Adobe Creative Cloud. This could be the result of a service issue from Adobe or a network  issue on your local machine. Try the following steps to identify the root cause and resolve the issue:
  • XD needs access to various Adobe domains to publish content to Creative Cloud. You receive error code 44 if access to any of these domains are blocked. If you are in an enterprise or managed network, see Adobe Creative Cloud Network Endpoints for more information on whitelisting specific domains by your IT admin.
  • Create a new file, draw one artboard, and try linking them. If it works:
    • Try reducing the number of artboards and try creating a link, or
    • Share from another network, or
    • If possible, use a hard-wired connection. If it still does not work, report the issue on Adobe XD support community.
  • You can encounter a publish issue if one or more of your artboards has a large boundary with content within. When exporting assets for such large artboards, if the resulting bitmap sizes exceed the limits (maximum permissible combination for a bitmap export is 64000000), it leads to a broken experience in desktop or mobile browsers. For example, you might encounter this error if the artboard size (width * height) is more than 8000 x 8000 = 64000000. To resolve this issue, ensure that the width and height combination of your artboards is lesser than the permissible upper limit.
55:xx
  • If you have deleted a shared prototype on assets.adobe.com, you get an error when you click the Update button in the original XD file. To resolve the issue, click New Link when you reshare the design.
  • If you have issues updating links in Adobe XD, you get a 55:47:x error. To resolve the issue, contact the IT Support to add xd.adobe.com in the Windows proxy exceptions.
4005 You will get a 4005 error if you have not verified your Adobe ID (email address). Search for the verification email sent by Adobe to the same email address used to create your Adobe ID. In case you can’t find it, see Didn't receive expected email from Adobe.

Scenarios for enterprise customers

If you are an Enterprise customer, go through these scenarios and suggestions and try resolving your problem.

You are an enterprise customer without a Creative Cloud login

If you're using a serialized deployment model of our software, contact your IT administrator to request Named User deployment. This option allows each individual in the organization to have a Creative Cloud login associated with their enterprise organization with access to storage and services like Share Online.

You are a Creative Cloud enterprise customer without access to storage or services

For enterprise accounts, an IT administrator can turn off the ability to use one or more Creative Cloud services within the organization. If you want to use the Adobe XD Share Online feature, contact your IT administrator for access.

Sharing will also be disabled if an organization's contractual obligations provides access to Adobe apps, but not to storage or services. Contact your IT admin if you want to enable the sharing functionality.

Sharing will also be disabled if your plan entitlement does not enable XD Publish Services. For information on how to check and enable XD Publish Services in the admin console, see Enable/disable services for a product profile.

You are an enterprise customer using managed services

Sharing online is not supported while using the Creative Cloud for enterprise with managed services solution. Instead, use the Preview window to create a video and share your designs. For information on recording a video of a prototype, see Preview and record interactions.

Error- You do not have access to the sharing service

If you receive the following error message, your organization does not have access to Creative Cloud services. Services may not be available in your locale (for example, services are not available in China), or your IT administrator has chosen to disable services.

error

Issues with publishing using a proxy server

If you encounter an error when you try to publish prototypes or design specs with proxy server setup on your machine, try the following steps to resolve the problem:

  1. Ensure that you have accurately setup the proxy server settings in your machine. To verify the proxy server setup, relaunch the Creative Cloud app launcher and Adobe XD to get the proxy login prompts after setting up the proxy.
  2. If there are no onscreen prompts for the proxy user name and password:
  • When the browser prompts for a proxy server login, enter username, password, and click Ok. Relaunch XD and publish after applying the server credentials.
  • Sign in to proxy from the sign-in dialog of Adobe XD instead of signing in from Creative Cloud app launcher.

If the above steps do not resolve the issue, uninstall Adobe XD, restart the machine, and install Adobe XD again. You should now be able to share your prototype.

If this issue is still not resolved, report an issue on Uservoice.

Scenarios for Kivuto users

If you are a Kivuto user, you are entitled only to an XD Starter plan. This means:

  • You cannot access any of the online services,
  • Storage quota is disabled, 
  • You can share only one cloud document with up to 2 editors, and
  • You can share only one prototype or design specs link.

This is an expected behavior unlike older Kivuto versions. 

Contact us for help

If you face different error codes, or if the troubleshooting tips in the above sections do not work for you, gather the following information and report the issue on UserVoice:

  • OS version of your machine.
  • Your XD version.
  • The region from where you are operating from.
  • The error text and code, if any (you can take a screenshot and post it).
  • Whether the error occurred after you created a shared link.
  • Your XD document and the link you are having a trouble updating, if any.