Error Codes
Find solutions for errors that you receive trying to use the Share Online feature of Adobe XD.
If you get an error trying to use Design Review or Development from the Share mode, please try any of the following troubleshooting methods.
Check status.adobe.com to confirm if Adobe Publish Online functionality is experiencing any issues. The green status indicates that the service is operating fine.
Error Codes |
Troubleshooting tips |
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44:xx |
Indicates that XD was unable to upload your content to Adobe Creative Cloud. This could be the result of a service issue from Adobe or a network issue on your local machine. Try the following steps to identify the root cause and resolve the issue:
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55:xx |
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4005 |
You get a 4005 error if you have not verified your Adobe ID (email address). Search for the verification email sent by Adobe to the same email address used to create your Adobe ID. In case you can’t find it, see Didn't receive expected email from Adobe. |
2163 |
If you go offline while publishing a new link in a shared document, you get error 2163 upon returning online. To resolve this issue, close the document, reopen it, and then publish the link. |
If you are an Enterprise customer, go through these scenarios and suggestions and try resolving your problem.
If you're using a serialized deployment model of our software, contact your IT administrator to request Named User deployment. This option allows each individual in the organization to have a Creative Cloud login associated with their enterprise organization with access to storage and services like Share Online.
For enterprise accounts, an IT administrator can turn off the ability to use one or more Creative Cloud services within the organization. If you want to use the Adobe XD Share Online feature, contact your IT administrator for access.
Sharing will also be disabled if an organization's contractual obligations provides access to Adobe apps, but not to storage or services. Contact your IT admin if you want to enable the sharing functionality.
Sharing will also be disabled if your plan entitlement does not enable XD Publish Services. For information on how to check and enable XD Publish Services in the admin console, see Enable/disable services for a product profile.
Sharing online is not supported while using the Creative Cloud for enterprise with managed services solution. Instead, use the Preview window to create a video and share your designs. For information on recording a video of a prototype, see Preview and record interactions.
If you receive the following error message, your organization does not have access to Creative Cloud services. Services may not be available in your locale (for example, services are not available in China), or your IT administrator has chosen to disable services.
If you encounter an error when you try to publish prototypes or design specs with proxy server setup on your machine, try the following steps to resolve the problem:
If the above steps do not resolve the issue, uninstall Adobe XD, restart the machine, and install Adobe XD again. You should now be able to share your prototype.
If this issue is still not resolved, share your feedback on Uservoice.
If you are a Kivuto user, you are entitled only to an XD Starter plan. This means:
This is an expected behavior unlike older Kivuto versions.
If you face different error codes, or if the troubleshooting tips in the above sections do not work for you, gather the following information and share your feedback on UserVoice:
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