User Guide Cancel

Why can't I import or export files in Adobe XD?

  1. Adobe XD User Guide
  2. Introduction
    1. What's new in Adobe XD
    2. Common questions
    3. Design, prototype, and share with Adobe XD
    4. System requirements
      1. Hardware and software requirements
      2. Adobe XD, Big Sur, and Apple silicon | macOS 11
    5. Workspace basics
    6. Change app language in Adobe XD
    7. Access UI design kits
    8. Accessibility in Adobe XD
    9. Keyboard shortcuts
    10. Tips and tricks
    11. Adobe XD subscription options
    12. Changes to XD Starter Plan
  3. Design
    1. Artboards, guides, and layers
      1. Get started with artboards
      2. Use guides and grids
      3. Create scrollable artboards
      4. Work with layers
      5. Create scroll groups
    2. Shapes, objects, and path
      1. Select, resize, and rotate objects
      2. Move, align, distribute, and arrange objects
      3. Group, lock, duplicate, copy, and flip objects
      4. Set stroke, fill, and drop shadow for objects
      5. Create repeating elements
      6. Create perspective designs with 3D transforms
      7. Edit objects using Boolean operations
    3. Text and fonts
      1. Work with drawing and text tools
      2. Fonts in Adobe XD
    4. Components and states
      1. Work with components
      2. Work with nested components
      3. Add multiple states to components
    5. Masking and effects
      1. Create a mask with shapes
      2. Work with blur effects
      3. Create and modify gradients
      4. Apply blend effects
    6. Layout
      1. Responsive resize and constraints
      2. Set fixed padding for components and groups
      3. Create dynamic designs with stacks
    7. Videos and Lottie animations
      1. Work with videos
      2. Create prototypes using videos
      3. Work with Lottie animations
  4. Prototype
    1. Create interactive prototypes
    2. Animate prototypes
    3. Object properties supported for auto-animate
    4. Create prototypes with keyboard and gamepad
    5. Create prototypes using voice commands and playback
    6. Create timed transitions
    7. Add overlays
    8. Design voice prototypes
    9. Create anchor links
    10. Create hyperlinks
    11. Preview designs and prototypes
  5. Share, export, and review
    1. Share selected artboards
    2. Share designs and prototypes
    3. Set access permissions for links
    4. Work with prototypes
    5. Review prototypes
    6. Work with design specs
    7. Share design specs
    8. Inspect design specs
    9. Navigate design specs
    10. Review and comment design specs
    11. Export design assets
    12. Export and download assets from design specs
    13. Group sharing for enterprise
  6. Design systems
    1. Design systems with Creative Cloud Libraries
    2. Work with document assets in Adobe XD
    3. Work with Creative Cloud Libraries in Adobe XD
    4. Migrate from linked assets to Creative Cloud Libraries
    5. Work with design tokens 
    6. Use assets from Creative Cloud Libraries
  7. Cloud documents
    1. Cloud documents in Adobe XD
    2. Collaborate and coedit designs
    3. Coedit documents shared with you
  8. Integrations and plugins
    1. Work with external assets
    2. Work with design assets from Photoshop
    3. Copy and paste assets from Photoshop
    4. Import or open Photoshop designs
    5. Work with Illustrator assets in Adobe XD
    6. Open or import Illustrator designs
    7. Copy vectors from Illustrator to XD
    8. Plugins for Adobe XD
    9. Create and manage plugins
    10. Jira integration for XD
    11. Slack plugin for XD
    12. Zoom plug-in for XD
    13. Publish design from XD to Behance
  9. XD for iOS and Android
    1. Preview on mobile devices
    2. Adobe XD on mobile FAQ
  10. Troubleshooting
    1. Known and fixed issues
      1. Known issues
      2. Fixed issues
    2. Installation and updates
      1. XD appears as not compatible on Windows
      2. Error code 191
      3. Error code 183
      4. Issues installing XD plugins
      5.  Prompt to uninstall and reinstall XD on Windows 10
      6. Issues with preferences migration
    3. Launch and crash
      1.  XD crashes when launched on Windows 10
      2.  XD quits when you sign out of Creative Cloud
      3. Issue with subscription status on Windows
      4. Blocked-app warning when launching  XD on Windows
      5. Crash dump generation on Windows
      6. Crash log collection and sharing
    4. Cloud documents and Creative Cloud Libraries
      1. Issues with XD cloud documents
      2. Issues with linked components
      3. Issues with libraries and links
    5. Prototype, publish, and review
      1. Unable to record prototype interactions on macOS Catalina
      2. Issues with publish workflows
      3. Published  links do not appear in browsers
      4. Prototypes do not render correctly in browsers
      5. Commenting panel suddenly showing up on shared links
      6. Unable to publish libraries
    6. Import, export, and working with other apps
      1. Import and export in XD
      2. Photoshop files in XD
      3. Illustrator files in XD
      4. Export to After Effects from XD
      5. Sketch files in XD
      6. Third-party apps not visible in Export

Find the causes and solutions for file import and export issues in Adobe XD.

Why can't I import files into XD?

What are the supported file formats for import?

Adobe XD supports the following file formats:

PSD

TIFF 

Ai

SVG

Sketch

BMP

JPG

TXT

GIF

MP4

PNG

Lottie JSON

Most unsupported file types are ignored by XD.

What are the unsupported features of SVG files in XD?

The file does not import with 100% fidelity if the SVG file you are importing contains one or more of these features:

Filters

Switch and foreignObject

Patterns

Blend modes

Unsupported stroke features: linecap, dasharray

Gradient transform

(Bitmap) mask

Text-anchor

Scale transformations (partially supported) 

Nested svg

Skew transformations

What are the size constraints for SVG files?

The size limit for importing an SVG file into XD is 100 MB. If the file you want to import is larger than 100 MB, consider breaking it into several files and import them.

If you are still having trouble importing an SVG, verify that your SVG code is valid. You can use a validator tool (such as W3C Markup Validation Service) to test the validity of your SVG file.

What are the size constraints for images?

You can import large images up to 256 megapixels (a maximum square size of 16000 x 16000 pixels).

What are the size constraints for vector graphics?

The size limit for placing a vector graphic into XD is 100 MB. If the graphic you want to import is larger than 100 MB, consider breaking it into several graphics and then add them to Libraries. If the vector graphic contains an embedded image, ensure that the size of the image is less than 9 MB.

What are the constraints for importing video files?

Constraints for importing video files are:

  • You can import only MP4 H.264 videos.
  • MP4 videos should use AAC audio.
  • Each MP4 file has to be less than 15 MB.
  • You can import a maximum of 20 unique videos into an XD document.
  • On Windows N builds, you can import MP4 files only if Media Feature Pack is installed.

What are the constraints for importing JSON files?

Constraints for importing JSON files are:

  • You can import only Lottie JSON files.
  • Each JSON file has to be less than 15 MB. There are no limits on the number of JSON files that can be in a single XD document.
  • You can't import Lottie animations referencing an external resource such as an image.

Why can't I export files from XD?

Exporting assets from File > Export may not work or complete due to one of the following reasons:

  • Your asset was too large. The size limit for exporting assets from XD is 16,000 x 16,000 pixels.
  • You may be exporting to a read-only or a locked directory.
  • One of the assets you may be exporting is under 1 x 1 pixels large, or an invalid object. For example, a path with only one point, or a text object with no text.
  • You cannot export video and Lottie as MP4 and JSON respectively. However, you can export video and Lottie as a single frame bitmap format based on the poster frame in XD. Supported bitmap formats are:
    • PNG
    • SVG (embedded bitmap)
    • PDF
    • JPEG

If you encountered a different scenario where exporting a file, report the issue on the Adobe XD forum.

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