Welcome to your Creative Cloud membership! Get started managing your account, payments, and apps. Here’s how.
There are two ways to activate your Creative Cloud membership for the first time:
- If you purchased Creative Cloud directly from Adobe, sign in with your Adobe ID. When you sign in, you activate the Creative Cloud license and all apps and services that are associated with your Adobe ID. You can then use your apps and services normally. For more information, see Sign in and sign out to activate Creative Cloud apps.
- If you purchased Creative Cloud from a reseller, you would have received a redemption code. To use a redemption code to activate your membership, see Creative Cloud, Acrobat DC in Redemption code Help.
To manage the account information for your Adobe ID (for example, change your password or payment information), follow these steps:
If you have multiple Adobe IDs, contact us to consolidate your accounts.
For more detailed information and step-by-step instructions, see Manage your Adobe ID account.
To change the country associated with your Adobe ID, see Change the Country associated with your Adobe ID.
These instructions pertain to individual Creative Cloud memberships only. If you’re the administrator for a Creative Cloud for teams membership, contact Adobe to change your billing information. For the fastest service, sign in to use premium support options.
Don't see Edit payment details?
In countries served by Digital River, Adobe's e-commerce partner, the place to access payment details is slightly different. If you don't see an Edit payment details link under your membership, click Manage plan and then click Edit Payment Info.
If you haven't added payment information to a membership purchased with a redemption code, you may see Add payment information rather than Edit payment details.
If you still can't find how to edit or add your payment information, see Can't change credit card information?
To change your payment method from credit card to PayPal or conversely, contact us.
The following issues can occur when you try to change your payment information:
- The Edit Payment link is not visible.
- A blank form shows up when you click the Edit Payment link.
- You are not able to save your updated credit card information.
To fix these issues, do the following:
Access your Adobe ID account online, and ensure that you can see your subscription details in the Plans & Products page. If not, check that you are signed in with the Adobe ID (email) that is associated with your Creative Cloud subscription.
To find possible solutions to issues related to payment failure or credit card declined, see Find solutions to payment failed/declined issues.
In case you missed your payment for any reason, you can reinitiate the payment. For detailed steps, see I missed a payment for my subscription. How do I reinitiate the payment?
Using the Creative Cloud desktop app, you can install and update apps, sync files and fonts, find stock images and creative assets, share your creative work with others, and edit preferences such as language setting. See Use the Creative Cloud desktop app to manage your apps and services.
You can use your Creative Cloud individual subscription on up to two computers or devices. For more information, see On how many computers can I use my Creative Cloud subscription?
If you are trying to set up Creative Cloud on a new computer, see Download and install Creative Cloud apps.
If you are signed in to Creative Cloud on two computers and want to sign in on another, sign out on one of the first two.
For more information on signing in to or signing out of Creative Cloud, see Sign in and sign out to activate or deactivate Creative Cloud apps.
If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page. Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud using another computer or device.
To deactivate the computer or device that is no longer available, follow these steps:
Your Adobe ID is the email address you used when you first purchased an Adobe membership, application, or service.
Screen look different? In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use the following method to sign out of your Creative Cloud apps:
For more information on troubleshooting Creative Cloud activation and sign-in issues, see Creative Cloud activation and sign-in troubleshooting.
You can upgrade your plan —for example, from Single App to Creative Cloud All Apps. Or you can switch plans—for example, from a month-to-month to an annual plan. See Upgrade or change your Creative Cloud plan.
To check if you are eligible to purchase Student and Teacher Editions, see this link.
To convert a free trial to a paid membership, see Convert a trial to a paid Creative Cloud membership.
To convert trial installations of Creative Suite 6 apps to a Creative Cloud membership, see Convert Creative Suite 6 applications to Creative Cloud membership.
To upgrade to a Creative Cloud with Adobe Stock membership, see Manage your Stock membership.
If your membership is about to reach the end of its term, it's easy to renew or extend it. You can also restart a membership that has expired. See Renew or restart your Creative Cloud membership.
When does my membership begin?
If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order. Get started by signing in to your account.
If you purchase your individual membership at a participating retailer or online store, it begins when you enter your redemption code and click Get Started.
If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.
As a Creative Cloud member, am I required to install an upgrade to an app when it becomes available?
Can I send files to people who don’t have a Creative Cloud membership? Will they be able to view or share the files?
Yes, files created by Creative Cloud apps can be shared like any other file through email, FTP, and so on.
In addition, Creative Cloud sharing features let you share files with people who aren’t members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.
You manage file sharing settings on your Creative Cloud Files page.
What happens if I decide to stop my membership?
You continue to have access to Creative Cloud member free benefits. If you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud apps or most of the services that are components of a Creative Cloud membership, and your allowed cloud storage is reduced to 2 GB.
For more Creative Cloud questions and answers, see Common questions.