Activate your Creative Cloud membership, upgrade or cancel it, change your credit card, manage apps and services, and more.

Welcome to your Creative Cloud membership! Get started managing your account, payments, and apps. Here’s how.

Activate and manage your Adobe ID account

There are two ways to activate your Creative Cloud membership:

  • If you purchased Creative Cloud directly from Adobe, sign in with your Adobe ID. When you sign in, you activate the Creative Cloud license and all apps and services that are associated with your Adobe ID. You can then use your apps and services normally. For more information, see Sign in and sign out to activate Creative Cloud apps.
  • If you purchased Creative Cloud from a reseller, you would have received a redemption code. To use a redemption code to activate your membership, see Help with redemption codes.

Manage your Adobe account

To manage the account information for your Adobe ID (for example, change your password or payment information), follow these steps:

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

  2. On the Adobe ID page, use the tabs at the top to update your plans and products, change your email and contact information, change your password, or update your profile and communication preferences.

Note:

If you have multiple Adobe IDs, contact us to consolidate your accounts.

For more detailed information and step-by-step instructions, see Manage your Adobe ID account.

Change credit card details

Note:

These instructions pertain to individual Creative Cloud memberships only. If you’re the administrator for a Creative Cloud for teams membership, contact Adobe to change your billing information. For the fastest service, sign in to use premium support options.

To update information about your credit card, follow these steps:

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

  2. Based on your location, you can change credit card details in one of these ways:

    • Plans & Products > Edit payment details
    • Plans & Products > Manage plan > Edit payment Info

    Note:

    If you want to change the country associated with your Adobe ID account, see Change the country associated with your Adobe ID.

    Edit Payment details 3

    Note:

    If you haven't added payment information to a membership purchased with a redemption code, you may see Add payment information rather than Edit payment details.

  3. Update credit card information in the pop-up window, and then click Save.

Troubleshoot issues with credit card or payments

Issue Solution
Can't change credit card information

The following issues can occur when you try to change your payment information:

  • The Edit Payment link is not visible.
  • A blank form shows up when you click the Edit Payment link.
  • You are not able to save your updated credit card information. 

Try the following solutions:

  • Check that you are signed in with the Adobe ID (email) that is associated with your Creative Cloud subscription.
  • Check that cookies are enabled in your browser.
  • If you still can't change your card information, try signing in with a different browser.

If your issue is not resolved, contact us.

Payment failed/declined See Find solutions to payment failed/declined issues.
Missed payment See I missed a payment for my subscription. How do I reinitiate the payment?

Change payment method between credit card and Paypal

To change your payment method from credit card to PayPal or conversely, contact us.

Manage your apps and services

Using the Creative Cloud desktop app, you can install and update apps, sync files and fonts, find stock images and creative assets, share your creative work with others, and edit preferences such as language setting. See Use the Creative Cloud desktop app to manage your apps and services.

Use your subscription on another computer or device

If you want to set up Creative Cloud on a new computer, see How do I install and use Creative Cloud apps on a new computer? You can activate Creative Cloud on up to two computers but you can only use the software on one computer at a time. 

For more information on using your subscription on multiple devices, see On how many computers can I use my Creative Cloud subscription?

What if the computer on which I was using my subscription is no longer available?

If you cannot sign out of Creative Cloud because the computer or device is no longer available, deactivate the computer or device from your Account page. Once the computer or device is deactivated, you are signed out of Creative Cloud. You can then sign in to Creative Cloud using another computer or device. 

To deactivate the computer or device that is no longer available, follow these steps:

  1. Access your Adobe ID account, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

    Note:

    Your Adobe ID is the email address you used when you first purchased an Adobe membership, application, or service.
     

  2. In the Plans & Products section, click Manage plan.

    Manage Plan
  3. Under Activated devices, click the x next to the device you want to deactivate.

    Activated devices list: Click the x symbol next to the device you want to deactivate

    Screen look different? In countries served by Digital River, Adobe's e-commerce partner, the Manage plan page looks different and has different options available. After you click Manage plan, if you don't see an Activated devices section, use the following method to sign out of your Creative Cloud apps:

    1. Try signing in to the new computer or device. An error message is displayed, informing you that your activation limit has been reached.
    2. Select Sign me out of all other computers or devices.
  4. Click Deactivate.

You can now use Creative Cloud on the new computer or device.

For more information on troubleshooting Creative Cloud activation and sign-in issues, see Creative Cloud activation and sign-in troubleshooting.

View, upgrade, or change your plan

View your plan details

  1. Access your Adobe ID account online, and sign in with your Adobe ID and password, or with your social (Facebook or Google) account.

  2. Choose Plans & Products, if it's not already selected. Your plan details are displayed. 

    View plan details

Change your plan

You can upgrade your plan —for example, from Single App to Creative Cloud All Apps. Or you can switch plans—for example, from a month-to-month to an annual plan. See Upgrade or change your Creative Cloud plan.

Check your eligibility to purchase Student and Teacher Editions

To check if you are eligible to purchase Student and Teacher Editions, see this link

Convert a trial to a paid membership

To convert a free trial to a paid membership, see Convert a trial to a paid Creative Cloud membership.

To convert trial installations of Creative Suite 6 apps to a Creative Cloud membership, see Convert Creative Suite 6 applications to Creative Cloud membership.

Upgrade to Creative Cloud with Adobe Stock membership

To upgrade to a Creative Cloud with Adobe Stock membership, see Manage your Stock membership

Renew or restart your membership

If your membership is about to reach the end of its term, it's easy to renew or extend it. You can also restart a membership that has expired. See Renew or restart your Creative Cloud membership.

Cancel your membership

How to contact us for your account, payment, or order-related queries?

If you need help with your account, payment, or order information, you can contact us:

  1. Make sure that you are signed in to your Adobe ID account online, and that cookies are enabled in your browser. 

  2. Navigate to the contact us page.

  3. Select from the available contact options.

FAQ

When does my membership begin?

If you purchase your membership directly from the Adobe website, it begins when the Adobe Store fulfills the order. Get started by signing in to your account.

If you purchase your individual membership at a participating retailer or online store, it begins when you enter your redemption code and click Get Started.

If you purchase a team membership through a reseller, your membership term begins when you add seats to your account.

As a Creative Cloud member, am I required to install an upgrade to an app when it becomes available?

No, you can continue using your current version of the product as long as you have an active membership. You have flexibility on when and if you install a new release. You can also install previous versions of apps through your membership.

Can I send files to people who don’t have a Creative Cloud membership? Will they be able to view or share the files?

Yes, files created by Creative Cloud apps can be shared like any other file through email, FTP, and so on.

In addition, Creative Cloud sharing features let you share files with people who aren’t members of Creative Cloud by allowing them to view the files in a browser. Viewers can turn layers on and off, see relevant metadata, comment, and even download files for editing.

You manage file sharing settings on your Creative Cloud Files page.

What happens if I decide to stop my membership?

You continue to have access to Creative Cloud member free benefits. If you saved your work to your computer, you continue to have access to those files on your own device. You no longer have access to the Creative Cloud apps or most of the services that are components of a Creative Cloud membership, and your allowed cloud storage is reduced to 2 GB.

For more Creative Cloud questions and answers, see Common questions.

How do I print my invoice or receipt?

For more information, see Print a payment receipt or invoice.

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