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- Did your membership renew recently?
- Did you subscribe to a trial version of an Adobe product or service?
- Did you accidentally purchase an Adobe Stock premium image?
- Did you purchase additional Stock images (beyond your monthly plan)?
- Did the membership price in your region increase recently?
- Did your bank charge a debit-card fee?
某些 Creative Cloud 应用程序、服务和功能在中国不可用。
The higher charge could be because the promotional price for the membership ended and you were charged the regular price after the renewal.
The free trials of some Adobe products and services such as Adobe Photoshop, Adobe Illustrator, or Adobe Stock automatically convert to a paid version after the trial period ends. Check your Plans & products page to view the products and services you are currently subscribed to.
If you have an Adobe Stock membership, you can download Standard images per your subscription terms. Any premium images you purchase are charged separately. Check the order history on your Plans & Products page to see if you purchased any premium images from Adobe Stock.
If you have an Adobe Stock membership, you might have been charged a fee if you purchased images beyond your monthly plan allotment.
If the membership price in your region change recently, the updated charges are reflected in your bill. You would have received an email communication from Adobe in advance about any price changes. You can also check the membership price on your Plans & products page.
In certain regions, banks may charge you a fee for using a debit card. If you paid with a debit card, check if your bank added a transaction fee.