Issue: Update failed errors

When updating the Creative Cloud desktop app, you receive one of the following messages:  

Creative Cloud desktop failed to update. (Error code: 2) or (Error code: P2)

Error code 2 is due to an invalid PIM library reference.  

Creative Cloud desktop failed to update (Error code: 50) or (Error code: P50)  

Error code 50 occurs if the system is unable to back up existing assets while installing.

Solution: Uninstall the Creative Cloud desktop app, and then reinstall it

  1. Uninstall the Creative Cloud desktop app.

  2. Download and install the Creative Cloud desktop app. For more information, see Download Creative Cloud desktop app.

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