Learn why access to an Adobe app may be restricted, what happens to your files, and how to access your content or get support.
If you've received a notification that access to an Adobe app has been disabled, this page explains why and provides information about your files and available options.
You received this notification because the app on your device could not be verified as an officially licensed Adobe app. Adobe periodically verifies that apps in use are authorized versions; if one cannot be verified, access is restricted.
This process does not affect other apps or files on your device.
Regarding your existing files, keep the following in mind:
- Your files are not deleted or modified as part of this process.
- Files stored locally on your device remain there and are not removed by Adobe.
Yes. Files stored locally on your device remain accessible through your operating system and other compatible apps.
Some Adobe cloud content may remain accessible through Adobe web experiences, depending on your account status and regional availability. Availability may vary based on the services associated with your account.
When an app cannot be verified as an official Adobe app, access is restricted, and it can no longer be opened. The app remains installed on your device. If you'd like to uninstall your app, refer to the instructions in the Adobe Genuine Software FAQ.
No. This process does not modify, move, or delete any personal files stored on your device. The only change is that the affected Adobe app has been restricted.
If you have questions about your account or need assistance, you can contact Adobe support.
