In the Admin Console, select a user to remove.
If you select multiple users, and there are users who aren't affected by storage, a screen displays separate lists of affected and unaffected users.
If you are using Adobe storage for business, your organization owns the user accounts and their associated content. When a user leaves the organization (or you delete a user's account), you can transfer the assets from user folders to another user using Admin Console.
When you remove a user, the user's folder is moved under the Inactive Users page under Admin Console > Storage. You can transfer the user’s assets to a delegated user. All assets are added to a compressed file archive. The link to download the file is sent to the designated user over email.
The asset reclamation is intended for users leaving the organization. It is not recommended to use asset reclamation to transfer user assets if you are switching to a different organization.
After an admin initiates asset reclamation, don't remove the admin from the organization until the asset reclamation is completed. Asset reclamation is complete when the removed users show up in the Inactive Users tab in the Admin Console, instead of showing up in the Active Users tab.
Whenever you remove a user, if the affected user has assets stored their Adobe Storage for businesses folders, you're prompted to reclaim the assets.
From the list of options, choose one of the following, and then click Next:
If you're removing users using bulk operations, the default option of Transfer content later is automatically followed. The assets of the deleted users are available in the Inactive Users tab under Storage > Individual User Folders.
In the confirmation screen, click Remove User.
If you select Transfer content now, the users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB based on the total size of assets stored in the user's folder. Depending on the size of assets, it can take a while for you to receive the email.
If you select Transfer content later, you can navigate to the Inactive Users tab to reclaim the assets.
Admins receive an email if the asset reclamation process fails. Depending on the stage, you can do one of the following:
In the Storage tab, click a user entry in the Inactive Users list. The folder details pane opens.
Click ... , and then choose Edit Folder Access.
Click Save to complete the process.
The delegated users receive an email with a link to download the compressed archives. Each compressed archive can be up to 5 GB depending upon the total size of assets stored in the user's folder. Depending on the size of the assets, it can take a while for you to receive the email.
The designated users receive an email with a link to download the compressed archives. There are limitations to the type of assets that can be reclaimed. See Assets that can be reclaimed to know which assets can be part of the archive.
Depending on the size of the original assets, multiple archives may be created. Each compressed archive can be up to 5 GB. The email is sent when all the archives are created. Therefore, there can be a delay in the designated user receiving the email.
The compressed archive contains the synced assets that the user had, including files, libraries, and cloud documents.
The reclamation workflow doesn't support assets such as Adobe Express Files, published documents, and Adobe Acrobat documents. These files aren't included in the compressed archive.
See the following table to know which asset types are included in the archive and which aren't.
What's included in the archive
What isn't part of the archive
Synced assets of the user, including:
To recover the files that are part of the archive, extract them from the archive, and upload to your own Creative Cloud storage folders. For details, see Manage transferred assets.
To recover files that aren't part of the archive, do one of the following depending on the type of file:
Files that the user marked for deletion in their Creative Cloud storage folders cannot be reclaimed under any circumstances.