Teams membership: Renewals

  1. Adobe Enterprise & Teams: Administration guide
  2. Plan your deployment
    1. Basic concepts
      1. Licensing
      2. Identity
      3. User management
      4. App deployment
      5. Admin roles
    2. Deployment Guides
      1. Named User deployment guide
      2. SDL deployment guide
    3. Deploy Creative Cloud for education
      1. Deployment guide
      2. Integration with Canvas LMS
      3. Integration with Blackboard Learn
      4. Configuring SSO for District Portals and LMSs
      5. Kivuto FAQ
      6. Primary and Secondary institution eligibility guidelines
  3. Set up your organization
    1. Set up identity
      1. Identity types | overview
      2. Set up organization with Enterprise ID
      3. Set up organization with Federated ID
        1. SSO overview
        2. Setup Azure Connector and sync
          1. Set up SSO with Microsoft via Azure OIDC
          2. Add Azure Sync to your directory
          3. Azure Connector FAQ
        3. Set up Google Federation and sync
          1. Set up SSO with Google Federation
          2. Add Google Sync to your directory
          3. Google federation FAQ
        4. Generic SAML
          1. Set up SSO with other SAML providers
          2. Set up SSO with Microsoft Azure ADFS
          3. SSO Common questions
          4. SSO Troubleshooting
        5. Education SSO
          1. Configure SSO for District Portals and LMS
          2. Common questions
          3. Dovetail
      4. Verify ownership of a domain
      5. Add and manage domains
      6. Link domains to directories
      7. Use directory trust to add pre-claimed domains
      8. Migrate to new authentication provider
    2. Asset settings
    3. Authentication settings
    4. Privacy and security contacts
    5. Console settings
    6. Manage encryption
  4. Manage products and entitlements
    1. Manage users
      1. Overview
      2. Administrative roles
      3. User management techniques
        1. Manage users individually   
        2. Manage multiple users (Bulk CSV)
        3. User Sync tool (UST)
        4. User management API (UMAPI)
        5. Microsoft Azure Sync
        6. Google Federation Sync
      4. Change user's identity type
      5. Manage user groups
      6. Manage directory users
      7. Manage developers
      8. Migrate existing users to the Adobe Admin Console
      9. Migrate user management to the Adobe Admin Console
    2. Manage products and product profiles
      1. Manage products
      2. Manage product profiles for enterprise users
      3. Manage self-service policies
      4. Manage app integrations
      5. Manage product permissions in the Admin Console  
      6. Enable/disable services for a product profile
      7. Single App | Creative Cloud for enterprise
      8. Optional services
    3. Manage Shared Device licenses
      1. What's new
      2. Deployment guide
      3. Create packages
      4. Recover licenses
      5. Migrate from Device Licensing
      6. Manage profiles
      7. Licensing toolkit
      8. Shared Device Licensing FAQ
  5. Manage storage and assets
    1. Storage
      1. Manage enterprise storage
      2. Adobe Creative Cloud: Update to storage
      3. Manage Adobe storage
    2. Asset migration
      1. Automated Asset Migration
      2. Automated Asset Migration FAQ  
      3. Manage transferred assets
    3. Reclaim assets from a user
    4. Student asset migration | EDU only
      1. Automatic student asset migration
      2. Migrate your assets
  6. Manage services
    1. Adobe Stock
      1. Adobe Stock credit packs for teams
      2. Adobe Stock for enterprise
      3. Use Adobe Stock for enterprise
      4. Adobe Stock License Approval
    2. Custom fonts
    3. Adobe Asset Link
      1. Overview
      2. Create user group
      3. Configure Adobe Experience Manager 6.x Assets
      4. Configure and install Adobe Asset Link
      5. Manage assets
      6. Adobe Asset Link for XD
    4. Adobe Sign
      1. Set up Adobe Sign for enterprise or Teams
      2. Adobe Sign - Team feature Administrator
      3. Manage Adobe Sign on the Admin Console
    5. Creative Cloud for enterprise - free membership
      1. Overview
      2. Getting started
  7. Deploy apps and updates
    1. Overview
      1. Deploy and deliver apps and updates
      2. Plan to deploy
      3. Prepare to deploy
    2. Create packages
      1. Package apps via the Admin Console
      2. Create Named User Licensing Packages
      3. Adobe templates for packages
      4. Manage packages
      5. Manage device licenses
      6. Serial number licensing
    3. Customize packages
      1. Customize the Creative Cloud desktop app
      2. Include extensions in your package
    4. Deploy Packages 
      1. Deploy packages
      2. Deploy Adobe packages with SCCM
      3. Deploy Adobe packages with ARD
      4. Install products in the Exceptions folder
      5. Uninstall Creative Cloud products
      6. Use Adobe provisioning toolkit enterprise edition
      7. Adobe Creative Cloud licensing identifiers
    5. Manage updates
      1. Change management for Adobe enterprise and teams customers
      2. Deploy updates
    6. Adobe Update Server Setup Tool (AUSST)
      1. AUSST Overview
      2. Set up the internal update server
      3. Maintain the internal update server
      4. Common use cases of AUSST   
      5. Troubleshoot the internal update server
    7. Adobe Remote Update Manager (RUM)
      1. Use Adobe Remote Update Manager
      2. Channel IDs for use with Adobe Remote Update Manager
      3. Resolve RUM errors
    8. Troubleshoot
      1. Troubleshoot Creative Cloud apps installation and uninstallation errors
      2. Query client machines to check if a package is deployed
      3. Creative Cloud package "Installation Failed" error message
    9. Create packages using Creative Cloud Packager (CC 2018 or earlier apps)
      1. About Creative Cloud Packager
      2. Creative Cloud Packager release notes
      3. Application packaging
      4. Create packages using Creative Cloud Packager
      5. Create named license packages
      6. Create packages with device licenses
      7. Create a license package
      8. Create packages with serial number licenses
      9. Packager automation
      10. Package non-Creative Cloud products
      11. Edit and save configurations
      12. Set locale at system level
  8. Manage your account
    1. Manage your Teams account
      1. Overview
      2. Update payment details
      3. Manage invoices
      4. Change contract owner
    2. Assign licenses to a Teams user
    3. Add products and licenses
    4. Renewals
      1. Teams membership: Renewals
      2. Enterprise in VIP: Renewals and compliance
    5. Purchase Request compliance
    6. Value Incentive Plan (VIP) in China
    7. VIP Select help
  9. Reports & logs
    1. Audit Log
    2. Assignment reports
    3. Content Logs
  10. Get help
    1. Contact Adobe Customer Care
    2. Support options for teams accounts
    3. Support options for enterprise accounts
    4. Support options for Experience Cloud

If you have purchased your Teams membership directly from Adobe.com, use this document to learn about managing your licenses during your renewal window.

 As a system admin, to view and edit renewal details in your renewal window, navigate to Adobe Admin Console > Account > Account.

Renewal window

If you have purchased your Teams membership directly from Adobe.com, a month before your renewal, Adobe provides a self-service license management workflow in the Admin Console. As a system administrator, you can modify the number of licenses and products in your plan during this period called the renewal window.

When your renewal window opens, you receive an email with the details: renewing products, quantity, and renewal price. 

Your plans are renewed automatically on your renewal date. No action is required from your side. Before your plans renew on your renewal date, you have one month to adjustment the number of licenses. 

Megjegyzés:

If you have purchased on promotional pricing, you are renewed at the current market price. Also, if the market price has been revised, the latest price is displayed.

View renewal details

To review the details of your renewal, do the following:

  1. In the Admin Console, navigate to Account > Account. Under Renewal, click View Details.

    Renewal window

  2. View the renewal details, and click Close if you do not want to make any changes. Your plan is renewed automatically on your renewal date.

    For details on editing renewal details, see Update plan.

Update renewal plan

You can add or remove products and licenses anytime during the renewal window. However, any increase or decrease in license counts or adding new products only takes effect on your renewal date. The changes are not immediate. If you need licenses right away, see Add products and licenses.

If you have ten licenses for Acrobat and all ten are assigned, and you only need nine licenses for the next year, decrease the number of licenses to nine. Your current plan still has ten licenses and ten users assigned. However, you are prompted to unassign a user before your anniversary date.

Megjegyzés:

For Value Incentive Plan (VIP) orders, even if you renew the Creative Cloud for teams licenses before or during the renewal period, the new anniversary date reflects on the Admin Console 30 days after the renewal date.

For example, if the anniversary date of your VIP subscription is December 31, 2018, and you renew your Creative Cloud for teams licenses on December 28, 2018 (three days before the anniversary date), the anniversary date remains displayed as December 31, 2018 instead of December 31, 2019 in the Admin Console. The anniversary date is updated 30 days later (January 31, 2019 in this case).

To update your renewal plan, do the following:

  1. In the Admin Console, navigate to Account > Account, and under Renewal, click Update Plan.

  2. Modify the products and number of licenses, and click Continue.

    Modify the products and license count

  3. When decreasing the license count:

    a. Select the appropriate options and click Continue.

    Select reasons to decrease license count

    b. If any offer appears, click Accept to use it, then click Continue.

    Special offers

    Megjegyzés:

    You cannot cancel the entire account using this workflow. If you modify the renewal quantity for all products to zero, you are prompted to contact Adobe Customer Care.

  4. To update your payment method, click Edit.

    Figyelmeztetés:

    If you have multiple subscriptions linked to the same credit card, all subscriptions are updated when you change credit card information for one of the subscriptions.

    Edit payment method

  5. Review the changes, and click Save Changes.

If you reduce the license count to less than the number of assigned licenses, you can later select the users to unassign the licenses for. If you do not unassign the access licenses by the anniversary date, they are removed automatically, as per the over-assignment policy.

Alternatively, you can unassign the access licenses after you update your renewal plan. This approach is preferred since you don’t have to return the Admin Console after renewal. The downside is the user is removed right away. You cannot select a user for future removal.

To unassign users, see remove users.

Over-assignment

It is recommended that you remove users immediately after reducing the number of licenses. If you decide to renew fewer licenses, the license counts are reduced on your renewal date. If the assigned user count is greater than the renewed license count, the account is in a non-compliant state.

Megjegyzés:

Team admins are required to determine which user or users to unassign.

On your renewal date, Adobe starts the clock to unassign users automatically based on the compliance policy, which varies from company to company. The policy allows for a grace period between the renewal date and the date users are unassigned.

If you do not unassign any users, users are unassigned automatically based on tenure. Users with longer access are least likely to be unassigned; the user with the shortest tenure on the product is unassigned first.

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