Learn more about Adobe's policy that prohibits account sharing for individual plans and keeps your account secure and compliant.
Your Adobe account is for you
Adobe accounts can be signed into two computers — but only used by you, and only on one computer at a time. If you’re trying to share your account with someone, they’ll need to purchase their own individual plan. If you need to manage accounts for more than one person, switch to an Adobe Teams plan.
Protect your account and help prevent misuse
Reset your password
Protect your account by changing your password and signing out of all active logins.
Remove devices that aren't yours
To remain in compliance with Adobe’s account policy, review the devices that are signed into your account and deactivate any that don't belong to you.
Frequently asked questions
Your account appears to be in use by more than one person. You are being asked to change your password to help protect your Adobe account. An Adobe account can be used by only one person — and not shared.
Learn how to reset or change your Adobe account password with step-by-step instructions.
You can also set up and use two-step verification as an additional authentication step that makes your sign-in experience more secure.
An individual plan allows you to:
- Use Adobe apps on only one device at a time
- Sign in (activate) your account on up to two devices
If you would like to sign in to (activate) Adobe apps on a third device, you’ll need to sign out (deactivate) on one of the other two devices first. Learn more about using an Adobe app on more than one device.
You can view and manage the devices you're signed into from your Adobe account. Learn how to activate or deactivate apps when switching to a new computer.
When you sign out of (deactivate) a device, the Adobe apps on that device will no longer work, and files will stop syncing.
It may take 24 to 48 hours for you to stop receiving these notifications after you changed your password and signed out of all active logins.
No. Individual plans are for one person only. You cannot have more than one person share an individual plan. You can find more information in the section Use of Services and Software in Adobe General Terms of Use.
In most circumstances, individuals can switch from an individual to a team plan, but there are some exceptions. Team plans are designed for multiple users. However, each team member requires a license, which can easily be managed in the Admin Console. Read the requirements to upgrade from an individual to a team plan.
Learn more about how to sign out of an Adobe app or account.
