How do I handle the device activation limit message on my Creative Cloud CC 2019?

Your Creative Cloud subscription lets you install your apps on two devices. When you sign in to a device and Adobe detects that you have exceeded your device activation limit, you are prompted with a message indicating this. This article, describes the different device activation limit scenarios and what you can do in ease case.

You can also learn more about the number of devices on which you can use your Creative Cloud subscription.

Sign out of one of the signed in devices

If you have exceeded your device activation limit, you can sign out of one of the other devices on which you are currently signed in. To do this, follow these steps:

  1. To sign out of one of the other devices, click Sign out on the corresponding tile.

    Device activation limit
  2. When you are signed out of the other device, click Continue.

    Activation successful

The app launches successfully on this device.

Note:

If you launch an app on the device that you have signed out of in Step 2 above, you are prompted with the device activation limit dialog box.

Use another Adobe ID on this device

When you are prompted with the device activation limit message, you can choose to sign out of this device with this Adobe ID. After you are signed out of this device with the current Adobe ID, you can then sign in again with another Adobe ID.

  1. To sign out of this device, click Sign out and use a different Adobe ID.

    Device activation limit
  2. In the confirmation dialog, click Sign out.

    Sign-out confirmation
  3. To sign in on this device with another Adobe ID, choose Help > Sign In.

  4. Sign in with another Adobe ID.

This work is licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 Unported License  Twitter™ and Facebook posts are not covered under the terms of Creative Commons.

Legal Notices   |   Online Privacy Policy