Open the app that you want to deactivate.
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                                        System requirements and compatibility
                                        
                                    
                                    
    
- Check your operating system version
 - Available versions of Adobe apps for download
 - Technical requirements for Creative Cloud apps
 - Technical requirements for Creative Cloud desktop app
 - Adobe apps compatibility with macOS
 - Adobe apps compatibility on Mac computers with Apple silicon
 - Install plugins on Mac computers with Apple silicon
 - Transfer Adobe apps to Mac computers with Apple silicon
 - Adobe apps compatibility with Windows 11
 - Adobe apps compatibility with Microsoft Copilot+ PCs
 
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                                        Download and install Adobe apps
                                        
                                    
                                    
    
- Download and install Creative Cloud apps
 - Download and install Document Cloud apps
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                    Download Elements apps
                    
                
                
    
- Prepare to download Elements apps
 - Download and install Photoshop Elements from Adobe
 - Download and install Premiere Elements from Adobe
 - Download Adobe Photoshop Elements using direct links
 - Download Adobe Premiere Elements using direct links
 - Install previous versions of Photoshop Elements
 - Install previous versions of Premiere Elements
 
 
 - Manage your installed apps
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                                        Licensing and activation
                                        
                                    
                                    
    
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                    Serial numbers and redemption codes
                    
                
                
    
- Redemption code overview
 - Find your redemption code
 - Redeem your Adobe code or gift card
 - Redeem code with an active subscription
 - Redeem your Student and Teacher edition purchase
 - Invalid or revoked redemption code
 - Find serial number for your Adobe purchases
 - Find serial number for retailer or store purchases
 - Video: Find serial number for your Adobe apps
 - Invalid or revoked serial number
 - Creative Cloud apps ask for serial number
 
 - Activate or deactivate your apps
 
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                    Serial numbers and redemption codes
                    
                
                
    
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                                        Troubleshoot
                                        
                                    
                                    
    
- Error codes and messages
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                    Error codes 1-99
                    
                
                
    
- Error 1 causes installation failure
 - Error 2 causes installation failure
 - Error 3 causes installation failure
 - Error 5 causes installation failure
 - Exit code 6 causes installation failure
 - Exit code 7 causes installation failure
 - Error 8 causes installation failure
 - Error 9 causes installation failure
 - Error 10 causes installation failure
 - Error 11 causes installation failure
 - Error 14 causes installation failure
 - Error 16 causes app launch failure
 - Error 19 causes installation failure
 - Error 21 causes installation failure
 - Error 22 causes installation failure
 - Error 23 causes installation failure
 - Error 24 causes installation failure
 - Error 25 causes installation failure
 - Error 41 causes installation failure
 - Error 42 causes installation failure
 - Error 44 causes installation failure
 - Error 46 causes installation failure
 - Error 48 causes installation failure
 - Error 49 causes installation failure
 - Error 50 causes installation failure
 - Error 72 causes installation failure
 - Error 81 causes installation failure
 - Error 82 causes installation failure
 - Error 86 causes update failure
 - Error 87 causes installation failure
 
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                    Error codes 100-149
                    
                
                
    
- Error 100 causes installation failure
 - Error 101 causes installation failure
 - Error 102 causes installation failure
 - Error 103 causes installation failure
 - Error 105 causes installation failure
 - Error 106 causes installation failure
 - Error 107 causes download failure
 - Error 108 causes installation failure
 - Error 109 causes installation failure
 - Error 110 causes installation failure
 - Error 113 causes installation failure
 - Error 114 causes download failure
 - Error 115 causes download failure
 - Error 116 causes download failure
 - Error 117 causes download failure
 - Error 118 causes download failure
 - Error 119 causes download failure
 - Error 120 causes download failure
 - Error 121 causes installation failure
 - Error 122 causes installation failure
 - Error 124 causes installation failure
 - Error 125 causes installation failure
 - Error 126 causes download failure
 - Error 127 causes installation failure
 - Error 128 causes installation failure
 - Error 130 causes installation failure
 - Error 131 causes installation failure
 - Error 132 causes installation failure
 - Error 133 causes installation failure
 - Error 135 causes installation failure
 - Error 136 causes installation failure
 - Error 137 causes installation failure
 - Error 138 causes installation failure
 - Error 139 causes installation failure
 - Error 140 causes installation failure
 - Error 141 causes installation failure
 - Error 142 causes installation failure
 - Error 143 causes installation failure
 - Error 144 causes installation failure
 - Error 145 causes installation failure
 - Error 146 causes installation failure
 - Error 147 causes installation failure
 - Error 149 causes installation or uninstallation failure
 
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                    Error codes 150-199
                    
                
                
    
- Error 150 causes installation failure
 - Error 151 causes installation failure
 - Error 152 causes installation failure
 - Error 153 causes installation failure in macOS
 - Error 156 causes installation failure
 - Error 157 causes installation failure
 - Error 160 causes installation failure
 - Error 162 causes installation failure
 - Error 171 causes installation failure
 - Error 176 causes installation failure
 - Error 177 causes installation failure
 - Error 178 causes installation failure
 - Error 179 causes installation failure
 - Error 180 causes installation failure
 - Error 181 causes installation failure
 - Error 182 causes installation failure
 - Error 183 causes installation failure
 - Error 184 causes installation failure
 - Error 188 causes installation failure
 - Error 189 causes update failure
 - Error 190 causes installation failure
 - Error 191 causes installation failure
 - Error 192 causes installation failure
 - Error 193 causes installation failure
 - Error 194 causes installation failure
 - Error 195 causes installation failure
 - Error 196 causes installation failure
 - Error 198 causes installation failure
 - Error 199 causes launch failure
 
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                    Error codes 200-299
                    
                
                
    
- Error 201 causes installation or update failure
 - Error 202 causes installation failure
 - Error 205 causes download file failure
 - Error 206 causes network connection failure
 - Error 207 causes installation failure
 - Error 208 causes installation failure
 - Error 209 causes installation failure
 - Error 213 causes installation failure
 - Error 240 causes installation and update failure
 - Error 241 causes update failure
 
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                    Error codes 300+
                    
                
                
    
- Error 301 causes installation failure
 - Error 302 causes installation and update failure
 - Error 303 causes installation failure
 - Error 304 causes installation failure
 - Error 305 causes installation and update failure
 - Error 306 causes installation and update failure
 - Error 307 causes installation failure
 - Error 403 causes installation and update failure
 - Error 405 causes installation failure
 - Error 500 causes installation failure
 - Error 501 causes installation failure
 - Error 502 causes installation failure
 - Error 503 causes installation failure
 - Error 504 causes package deployment failure
 - Error 505 causes permission failure
 - Error 506 causes install policy failure on Windows
 - Error 507 causes installation failure
 - Error 508 causes app package registry failure
 - Error 509 causes installation failure
 - Error 510 causes installation failure on Windows
 - Error 702 causes installation failure on macOS
 - Error 708 causes installation failure
 - Error 713 causes installation failure
 - Error 717 causes installation failure
 - Error 1001 causes update failure
 - Error 1002 causes update failure
 - Error 1004 cause update failure
 - Error 1603 causes installation failure
 - Error 1722 causes installation or update failure
 - Error 1923 causes installation failure for Acrobat
 - Error 1935 causes installation failure for Acrobat
 - Error 28000 causes installation failure
 
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                    Download failure and interruption
                    
                
                
    
- Unable to install Adobe apps due to connectivity issues
 - Installation failed for Creative Cloud desktop app
 - Installer is stuck for Adobe apps
 - Prepare to run Creative Cloud Cleaner tool
 - Run Creative Cloud Cleaner Tool
 - Unable to download non-subscription apps
 - Notification to close background processes during installation
 
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                    Licensing and activation issues
                    
                
                
    
- Unable to sign in to earlier versions of Creative Cloud
 - Unable to reach Adobe servers
 - Device activation limit reached
 - Troubleshoot Creative Cloud app licensing and user account issues
 - Troubleshoot activation error 194:6 for Adobe apps
 - Troubleshoot licensing error 205 for Creative Cloud apps
 - Adobe license certificates are shown as not trusted
 - Unable to activate or reinstall legacy Adobe apps
 - Reset the hosts file
 
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                    App settings issue
                    
                
                
    
- Creative Cloud login item issues on macOS Ventura
 - Older versions of Creative Cloud apps fail to uninstall on Windows
 - Adobe apps show licensing dialog box when accessing Keychain on macOS
 - Adobe apps display system clock error
 - Adobe apps repeatedly ask for proxy credentials on macOS
 - Subscription and app language settings don't match
 
 - Login issues
 
 
Deactivate an app
    
        Last updated on 
        
            May 28, 2025
        
    
Learn how to sign out of your Adobe apps to deactivate them and then use them on a new computer.
    
           
        Before you begin:
    
    
    
     
     
    
        
            
    
    
Ensure your computer is connected to the internet.
Sign in if prompted.
Go to Help > Sign Out.
You can now activate the app on a different computer.