Bridge doesn't recognize certain devices

On Mac OS X 10.11.x, Bridge CC and Bridge CC 2015 do not recognize the following types of devices:

  • Devices (such as cameras or Android-based devices) connected in PTP (Picture Transfer Protocol) or MTP (Media Transfer Protocol) mode
  • iDevices such as iPad or iPhone

Impacted versions

Adobe Bridge CC and Bridge CC 2015

Operating system

Mac OS X 10.11


This issue has been fixed in Bridge CC 2017. Beginning with Bridge CC 2017 version 7.0 release, all the devices are now recognized by Adobe Photo Downloader.   

To resolve this issue:

  • Update to the latest version of Bridge. To check for updates in Bridge CC, choose Help > Updates. To know how to update your app, see Update Creative Cloud apps.
  • Download the latest version of Adobe Bridge CC 2017. To download, go to You will need your Adobe ID login details to proceed. 

For detailed instructions on how to import photos from your connected device using Adobe Bridge, see Import photos from a digital camera, card reader, or mobile device using Photo Downloader.

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