Learn what to do when Creative Cloud desktop app does not open or shows a spinning progress wheel.

How to fix Creative Cloud desktop app when it won't open

When you launch Creative Cloud desktop app, it doesn't open or shows a spinning progress wheel with one of the following error messages:

  • Loading applications seems to be taking longer than usual.
  • Creative Cloud seems to be taking longer than usual to initialize.
Creative Cloud desktop app takes longer than usual to initialize or open
Spinning progress wheel

Try the following solutions to resolve the issue and start Creative Cloud desktop app:

This error can occur if the background processes of Creative Cloud are experiencing problems. Relaunch Creative Cloud by clicking here in the error message to restart the background processes.

  1. Quit Creative Cloud desktop app from the three vertical dots icon at the upper-right corner.

  2. Close all applications.

  3. Restart the computer and launch Creative Cloud desktop app.

Upgrading to the current version of Creative Cloud desktop app resolves this issue. To do so, follow these steps:

  1. Quit Creative Cloud desktop app.
  2. Download and install the updated version of Creative Cloud desktop app.

ملاحظة:

The following steps allow you to locate the currently installed version of Creative Cloud desktop app:

  1. Click the three vertical dots icon at the upper-right corner of Creative Cloud desktop app.
  2. Go to Preferences.
  3. Under the General tab, click Account. Version information is available above the Adobe ID.

If the above steps do not resolve the issue, reinstall the app (see Uninstall the Creative Cloud desktop app).

  1. Quit Creative Cloud desktop app from the three vertical dots icon at the upper-right corner.

  2. Browse to the following location based on your operating system.

    Windows

    C:\Users\<user folder>\AppData\Local\Adobe\OOBE 

    The AppData is hidden with Windows default settings. See Show hidden files, folders, filename extensions | Windows for instructions to show it.

    macOS

    /Users/<user folder>/Library/Application Support/Adobe/OOBE

    The \Users\<user folder>\Library\ is hidden by default after 10.7. See Access hidden user library files | Mac OS 10.7 and later for instructions on accessing it.

  3. Delete the entire contents of the OOBE folder.

  4. Restart the computer and launch Creative Cloud desktop app again.

    ملاحظة:

    The app can take slightly longer than usual to load with this solution, as content in the OOBE folder is rebuilt after launch.

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